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Skills

  • Communications
  • First Aid/CPR
  • Planning and coordination
  • Handling confidential information with discretion
  • Organization
  • Developing and refining standard operating procedures
  • Data-driven decision making for claims settlement
  • Identification and mitigation of fraudulent claims
  • Claims Investigation
  • Operational improvement

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in the creation of procedure procedures.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved results within the past year.
  • Analyzed damages from natural disasters.
  • Analyzed damages from vehicle accidents.
  • Achieved a cost reduction of $12 per claim.
  • Went out to policyholders to investigate vehicle damage that occurred as a result of large-scale disasters and natural disasters.
  • Achieved $2 in expense reductions.
  • Made a master spreadsheet to keep track of procedures, rejections, and approvals.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Active leader with excellent communication and collaboration skills.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Total Loss Specialist.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved customer satisfaction rating exceeding 78%.
  • Hands-on framework expert with proven experience in vehicle design, repair, and salvage values.
  • Accomplished Total Loss Specialist.
  • Analytical Total Loss Specialist with strong data-gathering, report-writing, and data-compilation abilities.
  • Achieved consistent success in complex claims environments.
  • Achieved an error reduction rate of 83% in ACV calculations.

Accomplishments

  • Led efforts to reduce outstanding total loss claims by 19% within 2016, ensuring timely and accurate claim settlements.
  • Utilized data analytics to identify trends in total loss determinations, leading to procedural adjustments that improved claim outcomes by 60% points.
  • Successfully mitigated claim dispute escalations through proactive communication, reducing the complaint escalation rate by 29% over the past year.
  • Assisted with the recovery of 44% of total loss vehicle value by securing better salvage auction prices and negotiating higher settlements.
  • Monitored and adjusted reserve amounts for open claims to reflect realistic settlement projections, reducing financial leakage risk by 54% points.
  • Collaborated with adjusters to resolve high-value auto claims, achieving a 62% increase in satisfaction scores from policyholders involved in total losses.
  • Developed a claims trend analysis report that helped identify outliers and potential cost-saving opportunities, contributing to a 62% reduction in total loss payments.
  • Reduced litigation costs by negotiating out-of-court settlements, minimizing overall legal involvement by 39% for total loss claims.
  • Achieved 49% higher settlement amounts by effectively negotiating between insureds and third-party insurers, lowering the rate of customer disputes.
  • Prepared detailed claim summary reports catered to upper management, resulting in actionable takeaways that reduced total loss expenses by 2 annually.

Affiliations

  • Enrolled in vehicle total loss management courses offered by the Certified Claims Professional Academy (CCPA).
  • Active participant in online forums hosted by AdjusterPro to discuss advanced techniques in total loss claims investigations.
  • Attended seminars hosted by the Insurance Research Council (IRC) on trends affecting total loss evaluations and claims protocols.
  • Member of National Association of Subrogation Professionals (NASP) to stay updated with best practices in claims handling and subrogation trends.
  • Active involvement in the Claims and Litigation Management Alliance (CLM) to share insights on reducing errors in total loss claims.
  • Participant in local chapter meetings of the Risk Management Society (RIMS) to stay informed on best practices in risk assessment for total loss events.
  • Member of the Association of Certified Auto Appraisers (ACAA), advancing skills in total loss appraisals and asset recovery.
  • Active participation in the American Claims Excellence Association (ACEA) to enhance proficiency in claim file auditing and best practices.
  • Member of the International Claim Association (ICA), attending professional development workshops for handling complex auto total loss cases.
  • Received certification from the National Auto Appraisers Network (NAAN) in advanced vehicle appraisal techniques for total loss cases.

Certifications

  • Automotive Damage Appraiser Certification (ADAC) - Ohio
  • CompTIA Network+
  • Certified Auto Appraiser (CAA) - Ohio
  • Auto Fraud Detection Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • Vehicle Repair Assessment (VRA) Certification - Cedar Works
  • Certified Auto Salvage Appraiser (CASA) - Cedar Works
  • CompTIA A+ Technician
  • Certified Claims Examiner (CCE) - Northwind
  • First Aid/CPR

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