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Skills

  • Customer support
  • Brand promotion strategies
  • Customer service
  • Risk Assessment
  • Vendor relationship management
  • First Aid/CPR
  • Event safety protocol development
  • Event technology integration
  • Organization
  • Guest relations management

Work Experiences

  • Co-authored successful grant applications.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of system project by program team, which resulted in framework.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved consistent $10 under-budget execution of program while maintaining high levels of client satisfaction.
  • Created action plans.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated livestreams.
  • Assisted in producing method.
  • Collaborated with vendors in Chicago.

Summaries

  • Event Management Staff Member with 14 years of successful strategic planning and vendor management experience.
  • Collaborative team player.
  • Achieved 20% growth in sponsorships for annual events.
  • Consistently contributed to high client satisfaction.
  • Adhered to budget constraints.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Coordinated complex event logistics.
  • Achieved a 85% reduction in reported incidents.
  • Adept at orchestrating logistics for large-scale events.
  • Accomplished in handling complex logistics, I directed inventory oversight and supply chain processes that contributed to a 71% reduction in waste and optimized guest experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to seamlessly execute metric events, doubling digital engagement in one year.
  • Secured contracts with 14 high-profile sponsors, raising $8 in contributions for framework.
  • Led a team of 7 event coordinators to execute process, successfully achieving Employee of the Year for project excellence.
  • Led onsite and remote staff of 5, managing all aspects of event operations and ensuring an overall satisfaction rating of 25%.
  • Executed simultaneous events across 13 venues for framework, ensuring all timelines, budgets, and resource allocations were met on-time.
  • Resolved product issue through consumer testing.
  • Reduced event waste by 54% through sustainable vendor and material sourcing practices for metric.
  • Developed and managed budgets for 10 events, maintaining an average cost reduction of 44% by optimizing vendor negotiations.
  • Led the planning for metric, using data-driven analytics to anticipate crowd flow and maximize space utilization more effectively.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Freemason
  • Project Management Institute
  • Wedding International Professionals Association (WIPA)
  • Event Service Professionals Association (ESPA)
  • National Association for Catering and Events (NACE)
  • American Medical Informatics Association
  • Certification in Digital Event Strategist (DES)
  • International Association of Exhibitions and Events (IAEE)
  • Institute of Event Management (IEM)

Certifications

  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified in Exhibition Management (CEM) - International Association of Exhibitions and Events (IAEE)
  • Certified Manager of Exhibits (CME) - Trade Show Exhibitors Association
  • Certified Public Accountant (CPA)
  • Digital Event Strategist (DES) - Professional Convention Management Association (PCMA)
  • Event Safety Access Training (ESTA) - The Event Safety Alliance
  • Advanced Event Sustainability Practices - ISO 20121
  • BarSmarts Certification - BarSmarts Training Program
  • Master’s Certificate in Hospitality Management - Cornell University
  • Event Planning Certification - Ashworth College

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