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Skills

  • Dinner service planning
  • Report writing
  • Clerical support
  • Interpersonal and written communication
  • Skilled in Asana
  • Data entry
  • Product testing
  • Debugging proficiency
  • Inventory management and control
  • Conflict management and resolution

Work Experiences

  • Kept track of all company inventory by monitoring multiple databases.
  • Identified appropriate metric solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Did some research.
  • Measured yardage and looked for stray golf balls.
  • Increased sales by 17% over a two-year period.
  • Used SAP to accurately enter data into a batch ticketing system.
  • Recommendation
  • Made a decision.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • On-site training was provided by me.

Summaries

  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Expert in a wide range of brews and concoctions.
  • Seasoned
  • Customer service specialist with 4 years of method experience who is dedicated and detail-oriented.
  • Possess a positive attitude as well as the ability to remain calm and composed in high-pressure situations.
  • Service-driven
  • Professional with exceptional stakeholder engagement and quality assurance skills.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Promoted café environment improvements, achieving zero sanitation violations during health inspections in 2015.
  • Introduced eco-friendly alternatives for disposable cups and lids, reducing plastic waste by 47% and aligning with the company’s sustainability goals.
  • Developed a monthly beverage special to highlight seasonal flavors, increasing specialty drink sales by 23% in 10 months compared to the previous year.
  • Reduced coffee product waste by 51% through careful inventory management, saving the café approximately $3 annually.
  • Effectively handled customer disputes and diffused conflicts by listening and offering tailored solutions, contributing to an increase in positive social media reviews by 20%.
  • Achieved Six Sigma in coffee barista skills, resulting in a Harbor & Co. Customer service review rating increase of 68% over several months.
  • Resolved product issue through consumer testing.
  • Performed cash register audits at the end of each shift with fidelity, resulting in minimal discrepancies totaling less than $8 per month.
  • Assisted in planning and executing a community coffee tasting event, resulting in a 48% increase in foot traffic on the day of the event.
  • Collaborated with team of 10 in the development of system.

Affiliations

  • Affiliated with the Barista Guild system, focusing on improving espresso skills and latte art since 2021
  • Active participant in local Portland Coffee Lover's Club, attending monthly tasting events to stay current on regional flavors
  • Collaborated with local farm-to-table coffee initiatives, learning sustainable sourcing practices and promoting ethical buying decisions
  • Attended 2017 Sustainable Cafes Summit, contributing ideas from a barista perspective on waste reduction and eco-friendly coffee shop practices
  • Engaged in ongoing professional development through National Coffee Association (NCA) webinars and training since 2021
  • Contributing member of the Artisan Coffee Roaster Network, staying informed on direct-trade and farm partnerships since 2023
  • Obtained certification from Professional Development Program for Hospitality Services, issued by Ironclad Systems in 2023
  • Volunteered with the American Barista & Coffee School (ABCS), promoting specialty coffee education and cafe business skills
  • Member of the Food & Beverage Professional Association, with an emphasis on cafe culture and trends in 2024
  • Participated in the Global Coffee Network Group on LinkedIn, exchanging insights on customer service techniques and coffee trends

Certifications

  • Customer Service and Sales Training Certificate by category
  • Basic Food Handling and Storage Certification from system
  • Certified Latte Art Expert from system
  • SCA Coffee Sensory Skills Foundation Certification
  • Certified Organic Coffee Mastery Course by procedure
  • Certification in Food Safety for Dining Establishments (Level 1-2) from system
  • Basic First Aid and CPR Certification by procedure
  • National Certificate in Hospitality Services, specializing in Food and Beverage from process
  • Specialty Coffee Association (SCA) Barista Skills Foundation Certification
  • Certified Hospitality Professional (CHP), specializing in Quick Service from category

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