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Skills

  • Process improvement
  • Organization
  • Budgets
  • Customer service expertise
  • Project organization
  • Claims processing optimization
  • Claims process explanation
  • Conflict resolution in stressful situations
  • Client relationship management
  • Team management

Work Experiences

  • Achieved a reduction of claims disputes by 61%.
  • Answered client inquiries about the appraisal process.
  • Answered client inquiries regarding the appraisal process and potential repair options, consistently maintaining a 77% satisfaction rating.
  • Adhered to industry best practices.
  • Adhered to regulatory guidelines.
  • Photographed and detailed reports of vehicle damage and submitted them to the claims department for proper processing.
  • Assessed damage resulting from natural disasters in Denver.
  • Assisted legal teams in arbitration cases by providing detailed documentation and professional testimony on disputed damage claims.
  • Had an excellent attendance record and was always on time for work.
  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.

Summaries

  • Vehicle design and salvage values are areas in which he excels.
  • Accomplished appraiser with expertise in damage assessments.
  • Accomplished Senior Auto Damage Appraiser.
  • Complied with Lean and regulatory requirements.
  • Benefited both company and clients.
  • Appraised over 7 vehicles per month.
  • Achieved reduction over the last category.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Practical framework expert in determining reasonable repair costs through thorough inspections.
  • Conducted meticulous cost analysis and vendor negotiations.

Accomplishments

  • Performed cross-functional audits of internal appraisal processes, discovering operational inefficiencies that led to savings of 45%.
  • Collaborated with team of 15 in the development of metric.
  • Partnered with legal and technical experts to minimize exposure to fraudulent claims, leading to a 20% decrease in payout risk.
  • Consistently sheltered the organization from regulatory penalties by adhering to Lean compliance standards.
  • Worked directly with insurance adjusters, consistently documenting appraisals that resulted in faster claims resolutions within 6 months.
  • Certified in OSHA, able to ensure compliance with the latest standards in auto damage appraisal and claims processing.
  • Effectively communicated complex appraisal details to non-technical stakeholders, resulting in better-informed claim settlements.
  • Documented and resolved standard which led to framework.
  • Worked closely with vehicle manufacturers to assess damages in electric and hybrid vehicles, building organizational expertise in the emerging market.
  • Optimized the use of advanced appraisal tools such as Salesforce, enhancing accuracy for vehicles involving custom or aftermarket parts.

Affiliations

  • National Alliance of Independent Appraisers
  • American Marketing Association
  • Toastmasters
  • International Council of Nurses
  • Association for Computing Machinery
  • Leadership Role in the Independent Automotive Damage Appraisers Association (IADA)
  • Involvement with Collision Industry Foundation (CIF)
  • Society of Human Resource Management
  • Lions Club
  • Certified Auto Damage Appraiser (CADA) designation from standard

Certifications

  • Continuing Education (CE) Certifications in Auto Estimating - 2020 Renewal
  • CCC ONE Estimating Proficiency
  • Certified Auto Claims Professional (CACP)
  • Certified Auto Physical Damage Appraiser (CAPDA)
  • Certified Business Analysis Professional (CBAP)
  • Licensed Independent Adjuster Certification Colorado
  • ServSafe
  • Licensed Senior Claims Adjuster - Colorado
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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