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Skills

  • Process improvement
  • Auto repair cost estimation
  • System equipment
  • Project organization
  • Budgets
  • Customer-focused problem-solving
  • Accident site damage appraisal
  • Client relationship management
  • Adherence to ethical and legal standards
  • Insurance claims dispute resolution

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.
  • Processed 5 invoices and mailed documentation to clients each 18 months.
  • Adhered to regulatory guidelines.
  • Looked for industry trends on social media and through online sources.
  • Photographed and detailed reports of vehicle damage and submitted them to the claims department for proper processing.
  • Achieved Outstanding Service Award for excellence in resolving high-value claims.
  • Oversaw the delivery of process project by system team, which resulted in process.
  • Increased customer satisfaction by giving policyholders honest advice on repair work and body shop procedures.
  • Assessed damage severity.

Summaries

  • Clear understanding of stakeholder engagement and project management as well as client relations training.
  • Conducted accurate vehicle damage assessments.
  • Assisted legal teams with arbitration cases.
  • Achieved a 76% improvement in repair cycle efficiency.
  • Complied with Lean and regulatory requirements.
  • Certified Senior Auto Damage Appraiser.
  • Accomplished appraiser with expertise in overseeing damage assessments for high-value vehicles, leveraging specialized knowledge of standard to provide accurate and timely reports.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Senior Auto Damage Appraiser is a multi-talented Senior Auto Damage Appraiser who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Trained a team of 3 junior appraisers on updated industry standards, improving initial assessment accuracy by 62%.
  • Effectively communicated complex appraisal details to non-technical stakeholders, resulting in better-informed claim settlements.
  • Worked closely with vehicle manufacturers to assess damages in electric and hybrid vehicles, building organizational expertise in the emerging market.
  • Participated in developing the firm’s disaster-response policy, ensuring readiness for handling large volumes of claims during high-pressure events.
  • Worked directly with insurance adjusters, consistently documenting appraisals that resulted in faster claims resolutions within 6 months.
  • Maintained an industry-leading turnaround time of the past year for appraisals, aiding in faster policyholder reimbursements.
  • Proactively adjusted damage assessment protocols, resulting in a 53% improvement in claim validation accuracy.
  • Used Salesforce, a cutting-edge tool, to enhance the accuracy of damage assessments in complex collision scenarios.
  • Streamlined the claims process by implementing a remote appraisal strategy, driving a 24% increase in operational efficiency.
  • Developed a comprehensive method for identifying alternative repair techniques, saving the company $10,000 per vehicle on average.

Affiliations

  • National Auto Body Council (NABC) Member
  • Project Management Institute
  • Leadership Role in the Independent Automotive Damage Appraisers Association (IADA)
  • Accredited Senior Appraiser Certification from the American Society of Appraisers
  • Rotary International
  • International Association of Auto Theft Investigators (IAATI) Membership
  • Participation in the North American Automotive Engineering Association (NAAEA) Conferences
  • Insurance Auto Auctions Inc. (IAA) Continuing Education Program
  • Association for Supply Chain Management (APICS)
  • Society of Collision Repair Specialists (SCRS) Affiliate

Certifications

  • Continuing Education (CE) Certifications in Auto Estimating - 2020 Renewal
  • PDR Accreditation (Paintless Dent Repair) - Northwind
  • Verisk ISO ClaimSearch Certification
  • Licensed Senior Claims Adjuster - Colorado
  • Apple Certified Associate (ACA)
  • Alliance of Automotive Service Providers Certified Estimator (AASP)
  • First Aid/CPR Certified
  • I-CAR Platinum Individual - Appraiser Path
  • Google Certified Professional Cloud Architect
  • Certificated All Lines Insurance Adjuster - standard

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