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Skills

  • Regulatory compliance
  • Employee reviews
  • Strategic business planning
  • Competitive market analysis
  • Budgets
  • Stakeholder relations
  • Sales strategy development
  • Business Process Automation
  • Acquisition integration and management
  • First Aid/CPR

Work Experiences

  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class system results.
  • Increased profits by 5% in one year through a restructure of the business line.
  • Implemented the initiative program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Increased revenue while also effectively targeting new markets by executing risk assessment and budget management.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Used process improvement and cross-functional collaboration to cultivate and strengthen long-term client relationships.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved Employee of the Year in 2021 by improving cash flow through aggressive management of regional credit and collections processes.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Veteran Regional Business Director with exceptional performance reporting and risk assessment abilities.
  • To drive improvements, optimized and launched focused on motivating employees and working with a variety of personality types.
  • Forward-thinking leader with experience in setting goals, quality standards, and procedure initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Achieved market penetration increase by 46% through the launch of an innovative Asana campaign in the Northeast.
  • Forged strategic alliances with key partners, expanding the company's footprint into 4 new markets and increasing revenue by $4.
  • Created and implemented a region-wide employee training program, increasing team efficiency by 20% and reducing turnover.
  • Managed vendor relationships across the Pacific Northwest, successfully renegotiating contracts, resulting in annual savings of $11.
  • Improved profitability by 32% by identifying underperforming units and developing turnaround plans.
  • Integrated advanced CRM tools to monitor real-time sales and customer journey metrics, improving sales conversion rates by 21%.
  • Developed and launched a strategic initiative to increase market share by 39% for a new product line across 10 states/regions.
  • Led a regional sales team of 15, achieving 52% revenue growth year-over-year.
  • Collaborated with team of 9 in the development of procedure.
  • Led a regional initiative to standardize customer onboarding processes, reducing churn by 16%.

Affiliations

  • Association for Talent Development (ATD)
  • Society for Executive Leadership in Miscellaneous (initiative)
  • Lions Club
  • Institute for Supply Management (ISM)
  • International Compliance Association (ICA)
  • Association of Strategic Alliance Professionals (ASAP)
  • Association for Computing Machinery
  • Women's Business Enterprise National Council (WBENC)
  • Association for Financial Professionals (AFP)
  • Rotary International

Certifications

  • Digital Transformation in Business Strategy - MIT Sloan School
  • First Aid/CPR Certified
  • Certified Corporate Governance Professional (CCGP) - Vantage, 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certificate in Strategic Planning and Organizational Development - metric, 2018
  • Global MBA - method, 2022
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Business Analysis (PMI-PBA) - 2015
  • Agile Certified Practitioner (PMI-ACP) - 2020

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