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Skills

  • Pet charting information
  • Business operations
  • Relationship development
  • Kennel cleaning and sanitizing methods
  • Process improvement
  • Vendor negotiation
  • Creative merchandising
  • Conflict resolution
  • Financial records and processing
  • Heavy lifting

Work Experiences

  • Created standard and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Identified
  • Managed
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Advised
  • Guided

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Professional with over 16 years of experience in project management and process improvement initiatives across the enterprise.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Pragmatic
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Professional with over 3 years of experience as a manager for a $8 the past year revenue-generating company.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Fluent in both English and Spanish.
  • Daycare Owner is articulate and driven to succeed.

Accomplishments

  • Initiated monthly newsletters and parent communication platforms, increasing family engagement by 35% and reducing complaints by 35%.
  • Implemented a bilingual curriculum that resulted in a 55% increase in enrollment of diverse families within 2019.
  • Initiated parent-child workshops that boosted family engagement by 20% and increased overall enrollment by 15% over 2020.
  • Used Asana to streamline record-keeping procedures, improving data accuracy and saving 13 hours per week in administrative tasks.
  • Monitored and maintained accurate financial records, resulting in a 52% improvement in budgeting accuracy and 48% cost savings.
  • Collaborated with team of 14 in the development of category.
  • Resolved product issue through consumer testing.
  • Reworked classroom layouts to more effectively support various developmental stages, which contributed to a 47% increase in child engagement.
  • Achieved method for outstanding daycare services by maintaining a consistent 18% or higher customer satisfaction rating.
  • Optimized classroom scheduling and teacher rotation, which resulted in a 56% improvement in time management and daily routine adherence.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • National Association of Social Workers
  • American Montessori Society (AMS)
  • National Child Care Association (NCCA)
  • Jaycees
  • Council for Professional Recognition (CDA Credential)
  • Child Care Aware of America
  • National Parent Teacher Association (PTA)
  • National Accreditation Commission for Early Care and Education Programs

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Bilingual Child Language Acquisition Certification - method, 2020
  • Behavioral Child Development Certification - program, 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Social-Emotional Learning (SEL) - framework 2017
  • Certified Professional in Childcare Management (CPCM) - National Workforce Career Association 2017
  • Pediatric First Aid/CPR Certification - American Heart Association or American Red Cross 2015
  • Basic HAZMAT Training for Childcare Providers - Harbor & Co.
  • Early Literacy Development Certification - metric, 2016

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