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Skills

  • Communication and Negotiation Skills
  • Delinquency reduction
  • Customer financial hardship support
  • Cross-functional collaboration
  • Communications
  • MS Office
  • Supervision
  • Loss mitigation strategies
  • Error Reduction Strategies
  • Proprietary risk model development

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Closed performance gaps.
  • Achieved outstanding portfolio performance.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Adhered to regulatory standards.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Avoided future borrower defaults.
  • Collaborated with stakeholders across sales.
  • Transported HubSpot to 18 months customer locations.
  • Avoided legal complications.

Summaries

  • Loss Mitigation Underwriter is a multi-talented Loss Mitigation Underwriter who is consistently rewarded for planning and operational improvements.
  • Achieved 36% lower defaults compared to regional benchmarks.
  • Achieved a 53% success rate in avoiding foreclosures.
  • Within Miscellaneous, senior Loss Mitigation Underwriter and outstanding performer in vendor management and cross-functional collaboration.
  • Arrange for effective negotiations between companies and clients in order to establish sound investments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 41% fewer delinquencies.
  • Avoided legal repercussions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Working with method securities, assessing risks, and implementing optimal investment strategies is something I've done before.

Accomplishments

  • Led department initiatives to evaluate risk-based mitigation measures, reducing high-risk accounts by 84% in 2016.
  • Managed end-to-end processing of over 3 loan modification requests annually, achieving a 41% reduction in foreclosure proceedings.
  • Enhanced workout solutions by integrating data-driven insights, resulting in 65% faster processing times and improved borrower satisfaction.
  • Designed and implemented a forbearance program that increased successful borrower retention by 59% and minimized portfolio losses.
  • Managed portfolio loan modifications worth $13, consistently identifying opportunities to decrease risk and enhance loan performance.
  • Monitored portfolio performance and identified credit risk signals early on, averting potential loan defaults worth $2 in 2019.
  • Played a key role in saving 15 homes annually by recommending appropriate loan modifications, forbearances, and short sales.
  • Collaborated with default management department to restructure distressed loans and successfully mitigate risk for high-value borrowers.
  • Documented and resolved method which led to framework.
  • Lowered delinquency rates by 83% through focused financial analysis and development of targeted repayment plans.

Affiliations

  • National Association of Mortgage Professionals (NAMB)
  • National Loss Mitigation Association (NLMA)
  • International Council of Nurses
  • Association of Credit Union Internal Auditors (ACUIA)
  • Risk Management Association (RMA)
  • Society of Women Engineers
  • Financial Services Roundtable (FSR) - Housing Policy Council
  • Home Affordable Modification Program (HAMP) Compliance Training
  • International Association of Finance Executives standard
  • Commercial Underwriter Certification Scrum Master - 2020

Certifications

  • Project Management Professional (PMP)
  • Certificate in SBA Loan Underwriting
  • Fannie Mae Loan Officer Certification
  • CompTIA Security+
  • Loan Modification Specialist Certification
  • Apple Certified Associate (ACA)
  • Risk Management Certification Program
  • Certified in Crisis Management & Asset Recovery
  • CompTIA A+ Technician
  • Certified Distressed Asset Manager (CDAM)

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