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Skills

  • Team management
  • Business operations
  • Emergency medical protocols field testing
  • Incident command system (ICS) training
  • Direct patient care
  • Capacity planning for emergency situations
  • Relationship development
  • EMR / EHR
  • First Responder training and education
  • Advanced patient care assessment

Work Experiences

  • Taught 15 EMTs basic life support skills such as cardiopulmonary resuscitation, oxygen therapy, wound care, eliciting patient history, and splinting.
  • Conducted bi-annual reviews of EMT performance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 25% improvement in certification exam pass rates.
  • Achieved 79% retention rate improvement.
  • Aligned training with Atlanta state guidelines.
  • Achieved national certification compliance.
  • Transported Jira to 18 months customer locations.
  • Collaborated with the HR team.
  • Achieved zero casualties.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Consistently exceeded performance metrics year-over-year.
  • Experienced in providing critical care in fast-paced environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to fostering a safe work environment with an emphasis on compliance — on-the-job injuries reduced by 52% under my leadership.
  • Created technological solutions.
  • Adept at collaborating with hospitals.
  • Achieved cost reductions.
  • Conducted adherence checks.
  • Reliable and efficient, with 18 years of patient-facing experience.

Accomplishments

  • Trained 8 paramedics and EMTs in advanced pediatric and obstetric emergencies, increasing competence in these specialized areas.
  • Collaborated with team of 7 in the development of procedure.
  • Chaired multi-departmental meetings to optimize ambulance dispatch times, decreasing average response time by 7 minutes.
  • Championed an employee wellness program that led to a 50% reduction in absenteeism and improved job satisfaction scores.
  • Improved patient satisfaction by 42% through the integration of trauma-informed care principles into EMT protocols.
  • Revamped EMT onboarding processes, cutting down new hire ramp-up time by 63%, while maintaining training quality.
  • Collaborated with engineering, resulting in a more unified incident response plan and reducing inter-agency delays.
  • Supervised procurement and upkeep of 14 emergency medical vehicles, ensuring operational readiness and reducing downtime by 47%.
  • Optimized inventory management for life-saving equipment, reducing restock times by 7 days and minimizing last-minute shortages.
  • Successfully led a multi-year accreditation process, positioning the department to meet national standards outlined in system.

Affiliations

  • Council of Ambulance Authorities (CAA)
  • American College of Emergency Physicians (ACEP)
  • Volunteer Firefighter/EMS Liaison metric
  • National Registry of Emergency Medical Technicians (NREMT)
  • Association of Information Technology Professionals
  • Committee on Tactical Emergency Casualty Care (C-TECC)
  • EMS World Expo Presenter 2019
  • Air Medical Operators Association (AMOA)
  • Advisory Council Member, metric EMS Operations
  • International Critical Incident Stress Foundation (ICISF)

Certifications

  • Certified Emergency Medical Technician-Paramedic (EMT-P)
  • SHRM Certified Professional (SHRM-CP)
  • Certified EMS Billing Specialist (CEMBS)
  • International Trauma Life Support (ITLS) Certification
  • Basic Life Support (BLS) Instructor Certification
  • Salesforce
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Incident Command System (ICS) Certification system
  • Emergency Medical Dispatch Instructor (EMDI) Certification

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