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Skills

  • Eco-friendly chemical treatment usage
  • Commercial space maintenance expertise
  • Chemical cleaners
  • Customer relationship management
  • Preventive and reparative maintenance
  • Work orders
  • Team building
  • Effective communication with team members
  • Project organization
  • Extending floor material longevity

Work Experiences

  • Hard floors were scuffed, top-coated, buffed, and varnished by me.
  • Adhered to OSHA safety standards.
  • Contributed to a Six Sigma certification.
  • Achieved mastery in use of OSHA-approved cleaning agents to remove hazardous stains, adhering to OSHA safety standards.
  • Attained an President's Club for outstanding floor hygiene.
  • Analyzed different floor maintenance options.
  • Collaborated with facility management teams to address emergency floor cleaning requests, ensuring zero downtime for critical operations.
  • Achieved first-attempt inspection success.
  • Based on 2019 air tests.
  • Avoided costly downtime.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Custodial requirements of Automotive and Motor Vehicles buildings, including bathrooms, workspaces, and customer areas, are familiar with maintaining organized inventories and handling custodial requirements.
  • Boosted air quality.
  • Offering 8 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • Accomplished in reducing chemical waste.
  • Reliable and trustworthy Floor Care Technician with experience keeping interior and exterior building spaces clean and orderly.
  • Achieved a 77% reduction in slip-and-fall incidents over several months.
  • Within Automotive and Motor Vehicles, senior Floor Care Technician and outstanding performer in stakeholder engagement and workflow optimization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Utilized industrial grade buffers and floor scrubbers to clean and maintain high-traffic areas, improving their visual appearance by 16% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and documented floor care equipment performance, reducing service calls by 66% through proper maintenance.
  • Coordinated floor maintenance schedules between 15 departments, achieving 64% client satisfaction through efficient communication.
  • Enhanced the customer experience by providing real-time feedback on cleaning progress, leading to a 71% increase in client satisfaction.
  • Supervised the removal of outdated floor finishes and advised on the selection of sustainable, durable materials increasing floor lifespan by 84% years.
  • Created a customer communication strategy to discuss maintenance plans, resulting in 47% increased customer retention.
  • Responded to and resolved hazardous material spills, following all OSHA and EPA standards, with a 21% success rate in mitigations.
  • Managed floor stripping and waxing operations across 3 locations, ensuring timely project completion with zero safety incidents.
  • Performed routine floor maintenance for 6 commercial and residential spaces using industry-standard cleaning solutions and technologies.

Affiliations

  • Society of Women Engineers
  • Institute of Inspection Cleaning and Restoration Certification (IICRC) - Floor Care Tech Specialty
  • American Cleaning Institute (ACI)
  • Flooring Contractors Association (FCICA)
  • Rotary International
  • Slip and Fall Prevention Network
  • Green Building Certification Institute (GBCI)
  • National Safety Council (NSC)
  • Professional Carpet & Upholstery Cleaners Association (PCUCA)
  • Jaycees

Certifications

  • Certified Restroom Sanitation Specialist
  • Advanced Disinfecting Procedures Certification
  • Project Management Professional (PMP)
  • Salesforce
  • Carpet and Fabric Care Technician Certification
  • Carpet Cleaning Technician (CCT) – (IICRC)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Wood Floor Maintenance Specialist
  • Hard Floor Care and Maintenance Certification

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