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Skills

  • Weekly Payroll
  • Accounts payable/receivable
  • Sales strategy development
  • Excel in system
  • Computer literate
  • Financial records and processing
  • Time management skills
  • Music showcase training
  • Conflict resolution
  • Operations management

Work Experiences

  • Communicated with key on-site and off-site tenant contacts on a regular basis to ensure tenant satisfaction with the building and services.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Kept a sufficient number of market-ready units on hand at all times.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Was in charge of disciplinary procedures, performance evaluations, and terminations.
  • Effective lease renewal programs were introduced and monitored by me.

Summaries

  • Detail-oriented with prior experience coordinating vendor management and cross-functional collaboration.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Costs were consistently reduced while profits were increased.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Knowledgable in a variety of design and testing methodologies.
  • Brings 17 years of relevant experience to the Second Assistant Manager position.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Increased
  • Designed streamlined customer service policies, which led to a 55% reduction in customer complaints over two years.
  • Ensured
  • Researched
  • Analyzed sales trends and created weekly sales forecasts, leading to inventory optimization and a 84% increase in product availability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Streamlined

Affiliations

  • Customer Service Institute of America (CSIA)
  • Toastmasters
  • Jaycees
  • Institute of Retail Management (IRM)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Supply Chain Council (SCC) - SCOR Professional Certification
  • American Retail Trade Association (ARTA)
  • Women's Leadership Council in Retail (WLCR)
  • Retail Compliance Association (RCA)

Certifications

  • Store Operations Efficiency - category
  • Preventing Retail Shrinkage Certification - program
  • Certified Sales Manager (CSM) - framework
  • Retail Business Management Certification - initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Loss Prevention Specialist (CLPS) - Loss Prevention Foundation
  • Certified Protection Officer (CPO)
  • Customer Experience Management Certification - category
  • Certified Public Accountant

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