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Skills

  • Contract negotiation/review/drafting
  • Pet charting information
  • Excellent communication
  • Business Strategy
  • Client-focused
  • Data-driven decision making
  • Inventory management
  • Positive learning process
  • Conflict resolution
  • Weekly Payroll

Work Experiences

  • Achieved $5 in monthly sales by implementing upselling techniques and making strategic recommendations for HubSpot in high-demand areas.
  • Achieved a 3-point improvement in NPS score.
  • Provided a 24-hour emergency on-call service for any tenant issues.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Achieved compliance for 16 consecutive years.
  • Evaluated rental pricing strategies and made recommendations for changes.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.

Summaries

  • Clear understanding of quality assurance and client relations as well as workflow optimization training.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • In stressful situations, maintains a calm and professional demeanor.
  • Accomplished Second Assistant Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Brings 17 years of relevant experience to the Second Assistant Manager position.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven track record of improving operational efficiency.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Reduced
  • Collaborated with the management team to roll out Adobe Creative Suite, improving internal communication and reducing process inefficiencies by 48%.
  • Solved
  • Collaborated with team of 18 in the development of system.
  • Drove continuous improvement across various store functions, resulting in a 81% increase in store profitability by adapting to market trends.

Affiliations

  • Customer Service Institute of America (CSIA)
  • International Council of Nurses
  • Certified Inventory Specialist (CIS) - National Inventory Certification Association
  • Leadership and Strategy in Retailing program at standard
  • Society of Women Engineers
  • American Institute of Management Education (AIME) - Certified Professional Leader (CPL)
  • American Medical Informatics Association
  • National Association for Retail Marketing Services (NARMS)
  • Merchandise Planning and Control Association (MPCA)
  • American Society of Safety Professionals

Certifications

  • Leadership Development Certification - standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Applied Leadership in Retail - method
  • Retail Vendor Operations Certification - system
  • Certified Assistant Store Manager (CASM) - framework
  • Retail Loss Prevention and Control Certification - category
  • Digital Inventory Management Tools Certification - Jira
  • Retail Business Management Certification - initiative
  • CompTIA Security+
  • Advanced Retail Operations Management Certification - system

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