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Skills

  • Business operations
  • Project organization
  • Human resources management
  • Supervision
  • Coaching and mentorship
  • Conflict resolution
  • Sales forecasting
  • Relationship development
  • Retail operations management
  • Team Leadership

Work Experiences

  • Increased productivity by 8% while lowering staffing and operational costs.
  • Implemented the standard program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Oversaw a successful turnaround that resulted in the elimination of over $5 in debt in two years.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Summaries

  • With 8 years of experience planning, leading, and improving budget management functions, I am an enthusiastic leader.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • In developing policies, managing initiative activities, and taking optimized, be strategic.
  • Drug Store Manager who is forward-thinking and knows a lot about team leadership.
  • Achieved $14 in cost savings over several months.
  • Costs were consistently reduced while profits were increased.
  • Drug Store Manager is a multi-talented Drug Store Manager who is consistently rewarded for planning and operational improvements.
  • Veteran Drug Store Manager with exceptional workflow optimization and vendor management abilities.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented a store-wide cross-selling initiative, which increased basket size by 41%.
  • Executed inventory optimization strategies, resulting in 26% reduction of out-of-stock incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with internal and external stakeholders to launch a flu vaccination campaign, increasing customer engagement by 24%.
  • Developed data-driven promotional discount strategies resulting in a 21% sales uplift during slow periods.
  • Increased over-the-counter sales by 20% through focused employee upselling training.
  • Successfully managed a multi-million dollar annual budget while reducing operational costs by $14.
  • Reduced shrinkage by 51% through the introduction of new loss prevention protocols.
  • Drove a successful cross-merchandising strategy, boosting sales of complementary products by 76%.
  • Created and implemented a rewards program for loyal customers, leading to a repeat business surge of 49%.

Affiliations

  • Drug Topics Magazine Subscriber and Contributor
  • Retail Pharmacy Inventory Management Network
  • Retail Leaders in Patient Care Initiative
  • Retail Alliance Certified Vendor Relations Professional 2019
  • Health Care Compliance Association (HCCA), Member
  • Association of Marketing and Retail Pharmacy Professionals (AMRPP)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Pharmacy Leadership and Education Institute (PLEI)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Pharmacovigilance Professional by Meridian
  • ServSafe
  • Retail Data Analytics Certification by Northwind
  • Enterprise Risk Management Professional Certification by Brightline
  • Cisco Certified Network Associate (CCNA)
  • Emerging Leader Certificate in Retail Operations by Northwind
  • Certified Inventory Optimization Professional (CIOP), by Ironclad Systems
  • Certified Public Accountant (CPA)
  • Advanced Certificate in Product Placement Strategies by Northwind

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