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Skills

  • Accounts payable/receivable
  • Operations management
  • Excel in process
  • Business operations
  • Bilingual in Portuguese
  • Time management skills
  • Positive learning process
  • Excellent communication
  • Safety measures
  • Weekly Payroll

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Category was planned and carried out by me.
  • Quickly identified problems and alerted Optical Manager to any potential project delays.
  • Worked with the parts department to get the parts I needed.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Managed
  • Won
  • Sought advice.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Measured the length of my temples, the width of my bridge, and the distance between my eyes.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Determined sales and marketing professional with 14 years of experience in system industry.
  • Resourceful
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Deadline-driven
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Collaborated with team of 5 in the development of metric.
  • Sustained a 27% growth in high-margin product sales by identifying market trends and adjusting product offerings accordingly.
  • Trained and mentored a team of 3 opticians in best practices for prescription verification and customer service, increasing team productivity by 29%.
  • Reduced overhead costs by implementing a new scheduling and staffing framework, which decreased overtime payouts by 13 annually.
  • Monitored and managed the inventory and ordering process, cutting down lens order delivery times by 52%, with no increase in stockholding costs.
  • Introduced a new appointment booking platform that streamlined daily scheduling, increasing clinic throughput by 83% without sacrificing quality of service.
  • Collaborated with the doctor and office manager to streamline clinic operations, reducing patient wait times by three years minutes on average per appointment.
  • Improved procurement efficiency through the integration of an automated order tracking system, reducing order cycle time by 61% across 3 locations.
  • Reduced patient order processing time by 85% through the development and deployment of customized patient management systems.
  • Developed cross-training programs across 6 locations, resulting in a 24% increase in flexibility and inter-store support.

Affiliations

  • Contact Lens Society of America (CLSA)
  • Toastmasters
  • Fellowship of American Academy of Optometry (FAAO)
  • Opticians Association of America (OAA)
  • Association for Computing Machinery
  • American Public Health Association (Vision Care Section)
  • American Medical Informatics Association
  • Rotary International
  • National Association of Social Workers
  • International Council of Nurses

Certifications

  • Ophthalmic Surgical Assisting Certification by JCAHPO
  • Certified in Optical Inventory Management by procedure
  • Cisco Certified Network Associate (CCNA)
  • Certified Vision Therapist (CVT)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • National Contact Lens Examiners (NCLE) Certification
  • Contact Lens Certification by NCLE
  • Advanced Ocular Care Certification by initiative
  • Retail Sales Certification by metric

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