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Skills

  • Financial records and processing
  • Staff performance evaluation
  • Business Development
  • Credit and collections
  • Customer service excellence
  • Operational improvement
  • Appointment scheduling
  • Conducting fittings
  • Kennel cleaning and sanitizing methods
  • Budgets

Work Experiences

  • Guided
  • Had planned ahead.
  • Solved
  • Identified
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Managed
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Quickly identified problems and alerted Optical Manager to any potential project delays.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Focused on customer service
  • Service-driven
  • In a busy office setting, successful at building loyal customer relationships, meeting unique needs, and managing dynamic requirements.
  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Ambitious
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Resolved product issue through consumer testing.
  • Analyzed reimbursement policies and successfully increased claims approval rates by 83% through targeted negotiations with insurance companies.
  • Introduced a new appointment booking platform that streamlined daily scheduling, increasing clinic throughput by 83% without sacrificing quality of service.
  • Implemented a staff training program focused on the use of digital lens scanning technology, improving prescription accuracy by 54%.
  • Led a team of 16 optical technicians that consistently achieved a 69% accuracy rate for eyewear fittings and lens crafting.
  • Developed cross-training programs across 6 locations, resulting in a 24% increase in flexibility and inter-store support.
  • Successfully led marketing campaigns for new eyewear lines, achieving 24% growth in product sales over several months.
  • Monitored and managed the inventory and ordering process, cutting down lens order delivery times by 52%, with no increase in stockholding costs.
  • Collaborated with external partners, including insurance providers and distributors, to reduce client billing errors by 35% over the course of the past year.
  • Aided in the successful renewal of licensing and compliance certifications, securing Scrum Master for Ironclad Systems in 2019.

Affiliations

  • LensCrafters Manager Leadership Program (MLP)
  • International Vision Expo Attendee
  • State Licensing Board for Optometrists
  • European Society of Cataract and Refractive Surgery (ESCRS)
  • American Academy of Optometry (AAO)
  • Young Optometrists Association (YOA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • International Association of Contact Lens Educators (IACLE)

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • CPR and First Aid Certification for Eye Care Clinics
  • Sales and Marketing Excellence Certification by method
  • Certified Paraoptometric Coder (CPOC) by AOA
  • Ophthalmic Surgical Assisting Certification by JCAHPO
  • Ophthalmic Scribe Certification (OSC) by JCAHPO
  • Certified Optometric Vision Therapy Assistant (COVTA) by College of Optometrists in Vision Development
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Optometric Technician by Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)

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