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Skills

  • Cross-departmental collaboration
  • Credit report analysis
  • Team management
  • Loan approval accuracy
  • Financial product marketing strategy
  • Relationship development
  • Supervision
  • Digital application submission process
  • Financial transactions expertise
  • Client onboarding and retention strategies

Work Experiences

  • Achieved a 25% loan conversion rate.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Authored educational materials on home equity borrowing.
  • Advised clients on tax implications and benefits of utilizing home equity options, resulting in a 71% increase in conversion rates.
  • Built and maintained long-term client relationships.
  • Developed new loan prospects by making weekly cold calls to 8 people.
  • Achieved a 68% closure rate.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.

Summaries

  • Achieved 54% business growth year-over-year by identifying and pursuing untapped market segments in the home equity loan industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted thorough market evaluation.
  • Adept in financial risk assessment.
  • Achieved 77% business growth year-over-year.
  • Achieved a 78% success rate in fraud prevention.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 15% decrease in early loan payoffs.
  • Achieved 81% error-free loan documentation.

Accomplishments

  • Optimized submission processes for new-client loan applications, reducing administrative backlog by 10 hours each quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Continuously monitored market and regional trends to adjust home equity offerings, contributing to a 79% increase in new client acquisition.
  • Executed high-level analysis of client portfolios and recommended tailored loan products, which increased client retention rates by 19%.
  • Actively negotiated loan terms for clients which resulted in a 46% increase in customer satisfaction during surveys.
  • Underwrote a total of 17 home equity loans, maintaining a 83% approval accuracy rate and ensuring compliance with company guidelines.
  • Piloted a new home equity loan product in Atlanta, achieving 78% market penetration in the first 16 months.
  • Partnered with a cross-functional team to design enhanced home equity product offerings, increasing client retention by 39%.
  • Led a task force that identified and resolved post-closing errors, resulting in 6 internal process improvements and saving up to $11 in potential losses.
  • Collaborated with underwriters to secure lower interest rates, resulting in an additional $14 in annual client savings for home equity loans.

Affiliations

  • Women's Council of Real Estate (WCR)
  • Risk Management Association (RMA) Membership
  • Association for Computing Machinery
  • National Association of Realtors (NAR) Member
  • Toastmasters
  • Society of Human Resource Management
  • Financial Industry Regulatory Authority (FINRA) License
  • National Association of Home Equity Advisors
  • American Real Estate Society (ARES)
  • Association of Information Technology Professionals

Certifications

  • Anti-Money Laundering (AML) Training for Mortgage Professionals Certification
  • Project Management Professional (PMP)
  • FHA Direct Endorsement Certification (DE Certification)
  • Consumer Lending Certificate Program by American Bankers Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified in Loan Auditing (CLA) by Loan Auditing and Due Diligence Society
  • Chartered Financial Consultant (ChFC) by The American College of Financial Services
  • Credit Risk Certified (CRC) by Risk Management Association

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