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Skills

  • Financial analysis aptitude
  • Digital application submission process
  • Team building
  • Client onboarding and retention strategies
  • Knowledge of Fannie Mae and Freddie Mac guidelines
  • Procedure equipment
  • Customer service
  • Business operations
  • Delinquency Rate Reduction
  • Escalation resolution expertise

Work Experiences

  • Went over 13 financial statements in three years and reviewed them.
  • Achieved a 60% approval rate.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved a 32% loan conversion rate by developing a client-specific follow-up process.
  • Oversaw the delivery of process project by category team, which resulted in process.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 15%.
  • Achieved a 69% reduction in processing times.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Audited human resources processes and implemented improvements that trimmed loan approval time by 5 days.

Summaries

  • Collaborated with compliance to implement digital tools that enhanced application efficiency by 32%, enabling faster home equity loan closures.
  • Excellent communication and analytical skills.
  • Achieved a 37% reduction in loan documentation errors.
  • Conducted thorough market evaluation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with finance to implement digital tools.
  • Achieved a 80% reduction in home equity loan approval times.
  • Achieved a 15% decrease in early loan payoffs.
  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.

Accomplishments

  • Continuously monitored market and regional trends to adjust home equity offerings, contributing to a 79% increase in new client acquisition.
  • Collaborated with customer service teams to develop fraud prevention protocols, decreasing fraud-related incidents by 44%.
  • Actively negotiated loan terms for clients which resulted in a 46% increase in customer satisfaction during surveys.
  • Articulated complex financial data in clear and compelling presentations to stakeholders, contributing to 77% of deals closing above the target price.
  • Leveraged knowledge of Fannie Mae and Freddie Mac guidelines to offer competitive home equity products, leading to a 46% increase in application approval rates.
  • Trained sales team on fraud detection techniques, reducing fraudulent applications by 63% year-over-year.
  • Assisted in regulatory audits ensuring full compliance with both Fannie Mae and Freddie Mac underwriting standards across 11 branches.
  • Led a task force that identified and resolved post-closing errors, resulting in 6 internal process improvements and saving up to $11 in potential losses.
  • Partnered with a cross-functional team to design enhanced home equity product offerings, increasing client retention by 39%.
  • Analyzed client credit reports to recommend appropriate home equity products, increasing approval rates by 17%.

Affiliations

  • Real Estate Investment and Lending Association (REILA)
  • Association for Computing Machinery
  • National Association of Realtors (NAR) Member
  • National Association of Social Workers
  • Risk Management Association (RMA) Membership
  • State Mortgage Lender Association Texas
  • American Medical Informatics Association
  • Community Mortgage Lenders of America (CMLA)
  • Certified Residential Mortgage Specialist (CRMS) Certification 2017
  • Rotary International

Certifications

  • Certified Stress Testing Specialist for Mortgage Banks (STS)
  • Certifications in Home Equity Loan Risk Analysis by category
  • Certified in Data & Analytics for Mortgage Finance by framework
  • Certified Business Analysis Professional (CBAP)
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners
  • NMLS Mortgage Loan Originator (MLO) License
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Mortgage Compliance & Regulatory Awareness Certificate
  • Certified Real Estate Appraiser (CREA) by standard

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