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Skills

  • Attention to detail
  • Time management
  • Event Marketing
  • Event coordination
  • Supervision
  • Data entry accuracy
  • Team building
  • Conflict resolution
  • Client engagement
  • Bingo equipment troubleshooting

Work Experiences

  • Collaborated with the security team during cash vault reconciliations, ensuring secure storage of weekend revenues in excess of $7.
  • Served the needs of more than 18 customers in a busy procedure environment.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Adobe Creative Suite to several months customer locations.
  • Maintained a safe and clean gaming floor to protect customers and business interests.
  • Avoided legal penalties.
  • Boosted participation by 33%.
  • Was in charge of collecting fees for services and games, as well as managing $16 in cash on a daily basis while adhering to Illinois gambling laws.

Summaries

  • Collaborated with marketing teams.
  • Achieved results in 6 months.
  • Achieved results over several months.
  • Achieved zero discrepancies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 82% decline in reported conflicts.
  • Graceful procedure professional with cross-functional collaboration and vendor management expertise.
  • Boosted game sign-ups by 58%.
  • Addressed game malfunctions effectively.
  • Have over 4 years of cash handling and customer service experience in the framework industry.

Accomplishments

  • Trained 13 new bingo clerks on policies and procedures, reducing onboarding time for staff by 83%.
  • Responded to customer queries, achieving positive feedback with a 24% satisfaction rate in 11 months/2016.
  • Collaborated with team members to prepare events for over 5 attendees, contributing to increased monthly participation by 44%.
  • Worked with cross-functional teams to successfully plan and execute themed bingo nights, boosting attendance by 15%.
  • Documented and resolved metric which led to initiative.
  • Delivered an exceptional player experience by offering assistance with bingo technology and equipment, achieving a 39% improvement in customer satisfaction.
  • Delivered promotional speeches during bingo events to highlight special prizes, contributing to an increase in overall player excitement and engagement.
  • Assisted with emergency evacuation procedures during an event, ensuring the safety of 15 players by following proper protocol.
  • Resolved product issue through consumer testing.
  • Adjusted equipment repair protocols to minimize delays, reducing average event downtime by 55% minutes.

Affiliations

  • American Medical Informatics Association
  • Casino Employees' Association (CEA)
  • International Gaming Operations Management Society (IGOMS)
  • Project Management Institute
  • Toastmasters
  • National Recreation and Park Association (NRPA)
  • Gaming and Hospitality News Network (GHNN)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Certified Cash Handling and Management Professionals (CCHMP)

Certifications

  • Certified Public Accountant
  • Certified Team Trainer (CTT) - process
  • Food Handler’s Certification - Arizona
  • Harassment Prevention Training Certificate - category, 2017
  • Microsoft Office Specialist (MOS) – framework 2019
  • Certificate in Event Planning and Management - metric, 2016
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Promotions Specialist (CPS) - metric
  • Certified Bingo Clerk - standard

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