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Skills

  • Bilingual in Spanish
  • Accounts payable/receivable
  • Quick learner
  • Excellent communication
  • Multi-Task Management
  • Piano lessons
  • Cold calling
  • Customer satisfaction
  • Advanced music theory
  • Product ordering

Work Experiences

  • Wrote business documents such as program, framework, and metric that were clear and professional.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.
  • Provided critical software expertise for programs such as Tableau and Asana across the office, including training, troubleshooting operations, optimizing usage, and developing optimal products.
  • Achieved a successful audit pass in 2024.
  • Took up to 11 calls per one year and quickly redirected them.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist System Administratives and System Administratives in responding quickly to business and customer needs.
  • Created procedure presentations that were both informative and appealing.
  • Handled inquiries, conducted research, and resolved issues relating to transactions and standard.

Summaries

  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Customer service skills that are second to none.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Expert at locating and resolving inconsistencies.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical thinking skills.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Team leadership and budget management skills, as well as problem-solving knowledge.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.

Accomplishments

  • Managed and maintained ticketing system with optimal configuration, decreasing average resolution times by 26% within 18 support teams.
  • Successfully resolved system security vulnerabilities within 6 months, mitigating potential category attacks and improving system security.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed, implemented, and maintained systems to reduce server downtime by 84% within 6 months.
  • Developed and enforced IT policies ensuring GDPR compliance, reducing data mishandling risks by 16%.
  • Trained end-users in system functionality and security best practices, resulting in a measurable reduction in helpdesk tickets by 65% over one year.
  • Spearheaded automation of routine administrative tasks, improving efficiency by 29% and directly contributing to long-term cost savings.
  • Configured and maintained process to ensure continuous monitoring of network traffic, raising early alerts for initiative and minimizing response times.
  • Achieved ITIL and applied advanced practices to improve security management protocols, ensuring compliance with industry standards.
  • Optimized server performance via proactive tuning, resulting in increased uptimes from 23% to 36% and improved response times by 42%.

Affiliations

  • Certified Member, Linux Professional Institute Certification (LPIC-1), 2024 – Verified
  • Credential Holder, AWS Certified SysOps Administrator - Associate, 2015
  • Certified in ITIL Foundation, 2018 – Promoting IT Service and Knowledge Management
  • Presenter, Network Intrusion Detection Workshop, 2017, Cedar Works
  • Certified in CompTIA Security+, 2018 – Verified by CompTIA
  • Certified Ethical Hacker (CEH), 2017 – Verified by EC-Council
  • Active Member, SysAdmin Network Professionals Association (SAGE), 2024–Present
  • Participant, Google Cloud Professional Certification Study Group, 2016
  • Regular attendee, Black Hat USA Conference on Cybersecurity Trends, 2021
  • Member, Computer Security Institute (CSI), 2020–Present

Certifications

  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Incident Handler (ECIH) by EC-Council
  • Red Hat Certified System Administrator (RHCSA)
  • MCSE: Core Infrastructure – Microsoft 2016
  • Certified Data Center Management Professional (CDCMP)
  • Amazon AWS Certified SysOps Administrator - Associate
  • Certified in Risk and Information Systems Control (CRISC)
  • Google Professional Cloud Architect Certification
  • Certified Ethical Hacker (CEH) by EC-Council

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