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Skills

  • Supervision
  • Conflict resolution and problem-solving
  • Health Code Compliance
  • Employee training and onboarding
  • Business operations
  • Food Storage and Preservation
  • Opening and closing procedures
  • Event planning and coordination
  • Food inventories
  • Process improvement

Work Experiences

  • Contributed to repeat business from 11 clients.
  • Handled and stored food properly to avoid illness and cross-contamination.
  • Assisted in developing staff schedules.
  • Assumed responsibility for closing the bakery.
  • Acted as the point of contact for large catering orders.
  • Acted as the point of contact for large catering orders, liaising with clients to ensure dietary needs were met.
  • Conducted daily checks.
  • Assisted in developing staff schedules and managing shifts to ensure proper coverage during high-demand hours.
  • Collaborated with the marketing team.
  • Worked with vendors to find the ingredients for the recipes I wanted while staying within budget.

Summaries

  • Individuals with artistic ability design and decorate dessert foods in a pleasing manner.
  • Costs were consistently reduced while profits were increased.
  • Excellent communication skills, including the ability to give subordinates clear instructions.
  • Adhered to product quality and customer specifications.
  • Achieved a $14 boost per transaction.
  • Specializes in risk assessment and has experience with concept development and high-quality restaurant operations in Seattle.
  • Chef with 12 years of experience in the restaurant industry.
  • Organized and dependable, with exceptional menu-creation skills.
  • Building streamlined, cohesive teams is a talent.
  • Excellent method abilities that have been demonstrated.

Accomplishments

  • Collaborated with the pastry team to create themed dessert plates for special events, contributing to the bakery being chosen as the preferred vendor for 17 corporate events.
  • Responded to online orders and phone inquiries within 6 months, ensuring 84% satisfaction with delivery timelines and product quality.
  • Reduced employee turnover by 54% by fostering a positive and collaborative work environment, recognized for team leadership skills.
  • Reduced shipping errors for online orders by 76% by revising the packaging process and implementing new labeling systems.
  • Trained 7 new staff members on proper food handling and customer service techniques, reducing errors and complaints by 37%.
  • Maintained a 57% customer satisfaction rate by proactively addressing special requests and resolving issues to enhance the guest experience.
  • Documented and resolved metric which led to category.
  • Improved bakery cleanliness and food safety scores by initiating monthly deep cleanings and re-training staff on hazard protocols, leading to a 54% improvement in health inspection results.
  • Conducted regular training sessions on customer service best practices, resulting in a 23% improvement in customer experience survey results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Sanitation Foundation (NSF) Certified Food Equipment Consultant
  • Organic Trade Association (OTA) Member
  • Food Recovery Network - Volunteer / Donor
  • American Marketing Association
  • Lions Club
  • Action Against Hunger - Bake Sale Event Organizer
  • Rotary International
  • Fair Trade Certified Ingredients Initiative - Affiliation
  • Bread Bakers Guild of America (BBGA) - Juried Competitor
  • Local Farmers Market Vendor Alliance - Member in Chicago

Certifications

  • LEED Green Associate 2015, US Green Building Council
  • Certificate in Health Inspection Compliance 2019, Ironclad Systems
  • Registered Certified Baker 2017, Retail Bakers of America (RBA)
  • CompTIA Security+
  • Certified Food and Beverage Executive (CFBE), 2024, American Hotel & Lodging Educational Institute
  • Certified Professional Food Manager (CPFM) 2024 - Lakeside Partners
  • Online Marketing Certified Professional (OMCP) 2017, OMCP
  • Cisco Certified Network Associate (CCNA)
  • Customer Service and Food Safety Training Certificate 2016, Northwind
  • Google Certified Professional Cloud Architect

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