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Skills

  • Attention to detail in product quality
  • Budgets
  • Health Code Compliance
  • Impulse purchase stimulation
  • Award-Winning Recipe Innovation
  • Team management
  • Customer service excellence
  • Conflict resolution and problem-solving
  • Food safety and sanitation best practices
  • Sanitation guidelines

Work Experiences

  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Created a bakery rewards program.
  • Coordinated with local businesses to provide baked goods for corporate events, contributing to repeat business from 12 clients.
  • Collaborated with the marketing team.
  • Boosted average transaction value by $17.
  • Collaborated with the marketing team to promote holiday-themed products, leading to 59% higher sales during the method.
  • Coordinated with local businesses.
  • Avoided over-ordering.
  • Double-checked the temperatures in the freezer and refrigerator prior to each shift.
  • Added Tableau to the regular menu.

Summaries

  • Within Retail, senior Counter Staff Baker and outstanding performer in performance reporting and quality assurance.
  • Costs were consistently reduced while profits were increased.
  • Adhered to product quality and customer specifications.
  • Attracted a growing niche customer base.
  • Achieved Outstanding Service Award for consistently delivering high-quality baked goods and in-store customer experiences. Expertise in artisan baking, workflow management, and product development.
  • Clear understanding of data analysis and project management as well as performance reporting training.
  • Quality assurance and performance reporting are masters.
  • Organized and dependable, with exceptional menu-creation skills.
  • Counter Staff Baker is a multi-talented Counter Staff Baker who is consistently rewarded for planning and operational improvements.
  • Achieved efficiency improvements boosting daily output by 45%.

Accomplishments

  • Documented and resolved metric which led to category.
  • Established professional relationships with local suppliers to ensure the availability of high-quality ingredients at competitive prices, reducing costs by 72%.
  • Reduced shipping errors for online orders by 76% by revising the packaging process and implementing new labeling systems.
  • Regularly replenished display cases, ensuring full stock availability and freshness at all times, which reduced product complaints by 38%.
  • Managed the production and decoration of up to 10 specialty cakes per week for events, achieving a 15% increase in repeat customers.
  • Managed counter services, assisting an average of 6 customers daily with product selection and placing customized orders, leading to increased sales by 25%.
  • Led the daily operations of the bakery front-of-house in the absence of the manager, ensuring smooth coordination between kitchen and customer-facing staff.
  • Conducted regular training sessions on customer service best practices, resulting in a 23% improvement in customer experience survey results.
  • Assisted in managing payroll processing and employee scheduling, ensuring adherence to labor policies while optimizing staffing costs.
  • Reduced food waste by 33% through the implementation of better production planning and inventory management practices.

Affiliations

  • National Association of Social Workers
  • Sustainable Food Trade Association (SFTA) - Green Practices Advocate
  • American Society of Baking (ASB) - Professional Development
  • National Restaurant Association Food Safety Certification
  • International Association of Administrative Professionals
  • Project Management Institute
  • American Bakers Association (ABA) member
  • Certified Food Protection Manager (ServSafe, 2020)
  • American Society of Safety Professionals
  • Local Farmers Market Vendor Alliance - Member in Chicago

Certifications

  • Certificate in Hospitality Law 2019, Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Gluten-Free Baker 2021, Gluten Intolerance Group (GIG)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Registered Certified Baker 2017, Retail Bakers of America (RBA)
  • CompTIA Network+
  • Certified Sustainable Baker – Level 1 2022, Summit Group
  • Customer Service and Food Safety Training Certificate 2016, Northwind
  • Certified Organic Bakery Manager (COBM) 2015, Ironclad Systems

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