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Skills

  • Business operations
  • Handling sensitive areas with professionalism
  • MS Office
  • Customer service
  • Client relationship development
  • Organization
  • Process improvement
  • Communications
  • Project organization
  • Client education on waxing benefits

Work Experiences

  • Achieved consistent weekly targets, averaging 5 waxing services per day during peak booking periods.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Informed guests about appropriate products that were available to increase retail sales.
  • Waxing, body wrap application, and vibradermabrasion were among the body treatments I performed.
  • Averaged 3 waxing services per day.
  • Achieved a 95% return customer rate in 2016.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed client needs in pre-treatment consultations.
  • Helped the manager with the day-to-day operations of the spa, such as opening and closing procedures.
  • Achieved results over system months.

Summaries

  • Committed to upholding the highest levels of customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-focused Waxing Specialist.
  • Facials, waxing, peels, acne treatments, and microdermabrasion are among the services offered.
  • Built loyal relationships.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at managing appointment scheduling using Tableau, ensuring clients experience minimal wait times, with an average of less than 2 minutes.
  • Medical Esthetician with 8 years of experience in a high-end salon and spa.
  • Collaborated with a team of 7 spa professionals.
  • Waxing Specialist with 11 years of successful budget management and workflow optimization experience.

Accomplishments

  • Reduced appointment turnaround time by 74% by optimizing the booking system using SAP.
  • Monitored product consumption closely, reducing unnecessary wax usage and cutting supply costs by 72%.
  • Collaborated with team of 2 in the development of standard.
  • Actively improved salon’s online reputation by encouraging satisfied clients to leave positive reviews, increasing new customer acquisition by 30%.
  • Implemented express waxing services, boosting overall service capacity by 39% during peak hours.
  • Received accolades from management for maintaining an organized and sterile work environment, leading to improved client satisfaction.
  • Enhanced client retention by introducing tailored waxing plans based on skin types, resulting in a 82% reduction in service cancellations.
  • Resolved product issue through consumer testing.
  • Decreased no-show rates by 35% by implementing client reminder systems in coordination with front desk staff.
  • Utilized Microsoft Excel to effectively manage workflows, reducing client wait times by 50%.

Affiliations

  • Jaycees
  • Society of Human Resource Management
  • Certified Professional Estheticians Network
  • Association for Supply Chain Management (APICS)
  • Professional Beauty Association (PBA)
  • Think Dirty Clean Beauty Advocates
  • National Waxing Education and Credential Association (NWECA)
  • Waxers United – Advanced Techniques and Business Forum
  • American Society of Safety Professionals
  • Body Hair Removal Association of Columbus

Certifications

  • Client Relations and Product Sales Certification - metric 2016
  • Advanced Hard Wax Techniques Certification - Brightline 2019
  • First Aid and CPR Certification - metric 2018
  • Certified Threading Specialist - standard 2016
  • Chemical Peels Certification - program 2024
  • Bloodborne Pathogens Certification - category 2021
  • Advanced Brazilian Wax Training - metric 2020
  • Advanced Waxing Techniques Workshop - metric 2018
  • License in Cosmetology - Massachusetts 2017
  • Skin Treatments and Post-wax Care Certification - Meridian 2021

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