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Quality Assurance Supervisor resume examples

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Skills

  • Product templates
  • System upgrades
  • Workday expert
  • Storage hardware architecture
  • Brand development
  • Coding and modularization
  • Online conferencing
  • Policy reinforcement
  • Enterprise applications
  • Data analysis

Work Experiences

  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Achieved Employee of the Year recognition for quality improvement.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Provided documentation on process start-up, shut-down, and first-level troubleshooting to assist the help desk staff.
  • New quality assurance and customer service standards were implemented by me.
  • Achieved Excellence Award for exceeding customer satisfaction targets.
  • Achieved a 80% improvement in quality consistency.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.

Summaries

  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • With extensive knowledge of Microsoft Excel use, committed to high standards of product inspections and customer service.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Senior Software Engineer with over 3 years of experience designing innovative applications and exceeding client expectations.
  • All QA operations, policies, and procedures are mastered.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Capable of keeping meticulous records and quickly identifying and troubleshooting problems.
  • ServiceNow is second nature to me, and team leadership is second nature to me.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.

Accomplishments

  • Developed and maintained a Corrective Action Request (CAR) system to streamline issue tracking and resolution, reducing open items by 49%.
  • Orchestrated the implementation of a system-wide corrective action program, reducing non-conformance recurrence rates by 19% within one year.
  • Disaster Recovery Planning: : metric system Technical Support:: standard procedure
  • Managed and led internal audits focused on process adherence, achieving a 40% compliance record with zero deviations in 2019.
  • Documented and resolved framework which led to program.
  • Product Development: Worked on scalability and optimization of production environment.
  • Developed and implemented a supplier audit program that improved inbound material quality by 53%, decreasing rework time.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.

Affiliations

  • American Medical Informatics Association
  • Occupational Safety and Health Administration (OSHA) Certified – Safety Standards
  • Electronics Industry Citizenship Coalition (EICC) – Focus on Supplier Quality Management
  • National Association for Healthcare Quality (NAHQ) Member
  • Six Sigma Green Belt/Black Belt Member – Core Team for Process Improvement
  • American Marketing Association
  • International Council of Nurses
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ) – Certified Quality Engineer (CQE)

Certifications

  • Top Secret Security Clearance
  • Certified ScrumMaster
  • ServSafe
  • Certified ISO 14001 Environmental Management Systems Auditor - procedure
  • Amazon Web Services Certified Developer
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Process Safety Auditor (CPSA) - Lakeside Partners
  • Advanced Quality Measurement Techniques Certification - Cedar Works
  • Certified Software Quality Engineer (CSQE)

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