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Skills

  • Data backup and retrieval
  • Python and Ruby proficient
  • Data analysis
  • Team Leadership
  • Refined system debugging skills
  • Process implementation
  • Process Mapping
  • Policy reinforcement
  • Agile methodology
  • Adobe Creative Suite proficiency

Work Experiences

  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Achieved Excellence Award for exceeding customer satisfaction targets.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Accelerated knowledge transfer.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Improved and streamlined the company's accounting and operations system.
  • Reviewed subordinate quality assurance personnel's investigation reports to ensure that procedures were followed and any deviations were addressed.
  • Assessed associate-customer interactions to identify areas that needed to be improved.
  • Reorganized the office and improved inter-departmental communication and data sharing.

Summaries

  • Procedure Research Associate with expertise in cross-functional collaboration and knowledge of stakeholder engagement, risk assessment, and performance reporting.
  • Passionate about quality assurance and eager to contribute to the field's knowledge base.
  • Versatile Principal Consultant with expertise in quality assurance and a knack for sticking to deadlines.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Data reviewer, recordkeeper, and project coordinator with 14 years of experience.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.

Accomplishments

  • Prepared and analyzed quality metrics dashboards for daily management meetings to ensure data-driven decisions on workforce and production efficiency.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Developed and maintained a Corrective Action Request (CAR) system to streamline issue tracking and resolution, reducing open items by 49%.
  • Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Developed and monitored leading quality performance indicators for 8 lines, leading to continuous process improvement efforts yielding 44% higher efficiency.
  • Product Development: Worked on scalability and optimization of production environment.
  • Developed and implemented a supplier audit program that improved inbound material quality by 53%, decreasing rework time.
  • Implemented Corrective and Preventive Action (CAPA) processes, resolving critical quality issues that resulted in a 80% reduction in warranty claims.
  • Designed and instituted a downtime tracking system, enabling corrective measures that reduced production disruptions by 8%.
  • Introduced risk-based inspections that enhanced compliance consistency, decreasing the number of non-conforming parts by 29%.

Affiliations

  • American National Standards Institute (ANSI) – Contributory Member for Standardization
  • Association for Supply Chain Management (APICS)
  • Automotive Industry Action Group (AIAG) – Quality System Basics Instructor
  • Electronics Industry Citizenship Coalition (EICC) – Focus on Supplier Quality Management
  • Inter-American Federation of Quality (FIAQ) – Global Quality Standards Advocate
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Amazon Web Services Certified Developer
  • Certified Software Quality Engineer (CSQE)
  • Certified ScrumMaster
  • Certified Process Improvement Professional (CPIP) - Brightline
  • Certified Quality Engineer (CQE) – Brightline
  • Certified Six Sigma Black Belt
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Advanced Quality Auditing Certification - Summit Group

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