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Skills

  • Regulatory compliance
  • MS Office
  • Process improvement
  • Supervision
  • First Aid/CPR
  • Public speaking and presentations
  • Client Retention Strategies
  • Communications
  • First Aid/CPR certified
  • Program equipment

Work Experiences

  • Compiled program activity reports.
  • Boosted company morale.
  • Collaborated with local schools and community centers.
  • Opened, closed, and secured facilities at predetermined times to accommodate scheduled activities.
  • Conducted analyses for upper management.
  • Planned weekly activities for the assigned group and facilitated smooth transitions so that everyone arrived on time.
  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts on a daily basis.
  • Boosted overall participant engagement by 31% annually.
  • Balanced multiple projects and deadlines.
  • Worked with staff to develop recreation opportunities and facilitated communication about new programs to increase participation.

Summaries

  • Within policy and procedural guidelines, used independent judgment.
  • Recreation Assistant with 10 years of successful quality assurance and process improvement experience.
  • Within Fitness and Recreation, senior Recreation Assistant and outstanding performer in risk assessment and performance reporting.
  • Recreation Assistant with experience promoting program success in category environments.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Achieved results over a 14-month period.
  • Procedure, process, and procedure events are all familiar to this versatile recreational leader.
  • Achieved 17% annual growth in participant engagement.
  • Accomplished in volunteer recruitment.
  • Clear understanding of project management and client relations as well as project management training.

Accomplishments

  • Led daily fitness classes, maintaining an average attendance rate of 37%, while continuously increasing member retention.
  • Assisted in the planning and execution of volunteer-driven community events, growing attendance by 38% within 2018.
  • Facilitated youth development workshops in collaboration with method, leading to recognition as a top program within local schools.
  • Created and executed environmental programs focused on outdoor education for 15 participants, leading to a 22% increase in community engagement.
  • Coordinated park and facility rentals for community events, ensuring a 74% improvement in customer satisfaction ratings.
  • Provided exceptional customer service by resolving issues on-site during events, reducing customer complaints by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to method.
  • Trained and supervised a team of 17 staff members, ensuring successful execution of daily operations and increasing staff retention by 50%.
  • Analyzed customer preference data to enhance recreation offerings, resulting in a 51% rise in repeat participation.

Affiliations

  • National Association of Social Workers
  • Physical Activity and Public Health Research Network (PAPRNet)
  • National Recreation and Park Association (NRPA)
  • Association for Supply Chain Management (APICS)
  • National Parks and Recreation Strategic Planning Committee
  • Association for Computing Machinery
  • American Council on Exercise (ACE)
  • Urban League's Community Engagement Program
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Parks and Recreation Professional (CPRP) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Conflict Resolution and Mediation Certification – Beacon Labs
  • Child and Youth Fitness Specialist Certification – International Sports Sciences Association (ISSA)
  • Certified Outdoor Leader – Leave No Trace
  • Certified Inclusive Fitness Trainer (CIFT) – standard
  • Certified Park and Recreation Executive (CPRE) – Harbor & Co.
  • Lifeguarding, Waterfront Lifeguarding – American Red Cross
  • Grant Writing Certification – Meridian

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