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Skills

  • Business operations
  • Time management skills
  • Activity planning
  • Customer Relationship Management (CRM)
  • Organization
  • Safety standards and protocols
  • First Aid/CPR
  • Equipment maintenance
  • Process improvement
  • Operational improvement

Work Experiences

  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts on a daily basis.
  • Distributed program publicity to promote programs.
  • Assisted in grant writing efforts that successfully secured $9 in funding for expanding recreational services to underrepresented communities.
  • Consistently delivered on time.
  • Used automated to resolve conflicts between campers.
  • Compiled program activity reports and analyses that were used by upper management to guide future decisions on budget allocation and programming.
  • Achieved results over the course of 5 months.
  • Assessed children's recreational programs.
  • Achieved a 35% rise in repeat attendance.
  • Collaborated with local schools and community centers.

Summaries

  • Adept in using CRM tools.
  • Promoting and directing all types of activities for framework participants is a success.
  • Accurately documented attendance data.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Developing collaborative relationships with participants to support community efforts has a proven track record of success.
  • Recreation Assistant with experience promoting program success in category environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 20% reduction in downtime.
  • Clear understanding of project management and client relations as well as project management training.

Accomplishments

  • Implemented data-driven improvements in youth programming, contributing to a 51% increase in educational outcomes for participants.
  • Stayed current with CPR and first aid certifications, ensuring safe participation in programs and reducing response times to incidents by 38% minutes.
  • Maintained inventory of over 3 pieces of sports and recreation equipment, reducing lost items by 61% and lowering replacement costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led recruitment efforts at local job fairs, helping grow companywide staffing for recreation programs by 38% within 6 months.
  • Assisted in grant applications for recreational program funding, successfully securing 3 that supported expanded community programs.
  • Created onboarding materials for new volunteers, resulting in decreased training time by 51% and improved volunteer satisfaction.
  • Achievements include designing event layouts that improved attendees’ experience, leading to 84% increase in positive surveys responses.
  • Liaised with vendors and suppliers to coordinate event logistics under budget, enhancing participant satisfaction by 18%.
  • Analyzed customer preference data to enhance recreation offerings, resulting in a 51% rise in repeat participation.

Affiliations

  • Society of Women Engineers
  • Urban League's Community Engagement Program
  • American Association for Physical Activity and Recreation (AAPAR)
  • Certified Recreation and Wellness Professional (CRWP)
  • Association for Computing Machinery
  • National Parks and Recreation Strategic Planning Committee
  • Public Parks and Recreation Administrators (PPR)
  • Association of Physical Fitness Trainers
  • American Fitness Professionals Association (AFPA)
  • Volunteer and Leadership Coordinator with category

Certifications

  • Certified Youth Sports Administrator (CYSA) – framework
  • Certified Inclusive Fitness Trainer (CIFT) – standard
  • Playground Safety Inspector Certification - National Recreation and Park Association (NRPA)
  • Recreation Risk Management Certification – Lakeside Partners
  • Certified Outdoor Leader – Leave No Trace
  • Lifeguarding, Waterfront Lifeguarding – American Red Cross
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Recreation Management and Leadership Certificate – framework
  • Conflict Resolution and Mediation Certification – Beacon Labs

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