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Skills

  • Relationship development
  • Supervision
  • Risk assessment and mitigation
  • Product quality optimization
  • Manual testing process enhancement
  • MS Office
  • Performance reports for executive decision-making
  • Defect traceability documentation
  • Framework improvement for testing tools
  • Team building

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with cross-functional teams to streamline QA processes, resulting in a 15% increase in production efficiency.
  • Achieved ITIL.
  • Avoided future occurrences of quality issues.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with standard customers to determine their needs and deliver procedure service.
  • Achieved savings of $6.
  • Answered 15 calls per three years to help customers with their questions and concerns.
  • Achieved a 31% compliance score across all departments.

Summaries

  • Exceptional at spotting flaws and initiating solutions to problems.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Collaborative QA Agent experienced in optimizing workflows.
  • With extensive knowledge of Asana use, committed to high standards of product inspections and customer service.
  • Within Miscellaneous, senior Quality Assurance Agent and outstanding performer in team leadership and vendor management.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Addressed recurring issues.
  • Quality Assurance Agent with 6 years of successful risk assessment and process improvement experience.

Accomplishments

  • Collaborated with developers and users to conduct usability testing, improving customer satisfaction scores by 82% in 2015.
  • Standardized testing tools and frameworks across the team, resulting in 30% more consistent test results across all releases.
  • Designed and implemented a QA framework for Adobe Creative Suite, improving test coverage by 85%.
  • Reduced defect rejection rates by 60% through introduction of Tableau in the QA process.
  • Delivered thorough test documentation for Power BI, enabling faster knowledge transfer and 5% faster onboarding.
  • Led efforts to transition from manual-based testing to automated testing, which resulted in 84% time savings per test cycle.
  • Guided cross-functional team of 8 members, improving production cycle efficiency by 17%.
  • Headed a zero-defect initiative for QuickBooks, reducing reported issues by 46% within 6 months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 9 in the development of procedure.

Affiliations

  • American Medical Informatics Association
  • International Council for Quality Care – Engaged in analytical discussions on ensuring compliance across quality and safety platforms.
  • Rotary International
  • Freemason
  • Project Management Institute (PMI) – Member, with specific focus on quality assurance in project management environments.
  • Customer Experience Professionals Association (CXPA) – Engaged in discussions of quality improvement strategies that impact user satisfaction.
  • International Association for Six Sigma Certification (IASSC) – Gained and maintained certifications indicating expertise in Six Sigma applications.
  • Automated Testing Institute – Engaged in development discussions on evolving trends and innovations within automated testing frameworks.
  • Society for Software Quality (SSQ) – Engaged in industry discussions related to software testing validations and process improvement.
  • American Quality Excellence Forum – Hosted discussions on accountabilities and strategies in robust quality standards implementation.

Certifications

  • Certified Failure Mode and Effects Analysis (FMEA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • ISTQB Advanced Level – Test Manager
  • Lean Six Sigma Black Belt Certification
  • Certified Agile QA Practitioner
  • First Aid/CPR Certified
  • Agile Testing Certification
  • CompTIA A+ Technician
  • Automotive Quality Auditor Certification (IATF 16949)

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