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Skills

  • Downtime reduction through quality measures
  • Lead times improvement
  • Analytical problem-solving for QA issues
  • Production efficiency improvement
  • Team building
  • First Aid/CPR
  • Product quality optimization
  • Regulatory compliance
  • Budgets
  • Customer complaint resolution strategies

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver procedure service.
  • Collaborated with the product development team.
  • Achieved a 31% compliance score across all departments.
  • Transported Tableau to 18 months customer locations.
  • Boosted scalability readiness by 66%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted comprehensive audits and maintained records to ensure ongoing compliance with ISO 6 standards.
  • Achieved Outstanding Service Award in 2019.
  • Achieved reduction over a three years.
  • Achieved savings of $6.

Summaries

  • Achieved improvements within the past year.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Achieved a 82% decrease in post-release defects.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • With extensive knowledge of Asana use, committed to high standards of product inspections and customer service.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Achieved results over a three years.
  • Collaborated with product development teams.
  • Achieved 24% product quality improvement.

Accomplishments

  • Leveraged Workday to automate regression testing, increasing test coverage by 36% while cutting down manual testing time.
  • Documented and resolved framework which led to standard.
  • Standardized testing tools and frameworks across the team, resulting in 30% more consistent test results across all releases.
  • Assessed and improved customer feedback processing workflows, achieving a 52% improvement in product ratings.
  • Launched continuous training sessions for junior QA staff, decreasing skill gaps and raising test accuracy by 17%.
  • Utilized HubSpot to track workflow issues, which led to a reduction in process bottlenecks by 59%.
  • Headed a zero-defect initiative for QuickBooks, reducing reported issues by 46% within 6 months.
  • Reduced product refund rates by 80% following the implementation of improved QA protocols for Adobe Creative Suite.
  • Led efforts to transition from manual-based testing to automated testing, which resulted in 84% time savings per test cycle.
  • Reduced defect rejection rates by 60% through introduction of Tableau in the QA process.

Affiliations

  • Association for Computing Machinery
  • Supplier Management Council (SMC) – Worked closely with industry leaders to derive best practices in supplier quality management.
  • Toastmasters
  • National Association of Social Workers
  • Scrum Alliance – Certified ScrumMaster (CSM), integrating agile practices to improve product and process QA under Scrum methodology.
  • The Institute for Continuous Improvement in Public Services – Took part in initiatives that focused on quality assurance in public sectors.
  • National Quality Assurance USA – Specialized in ISO quality standards which led to more efficient quality process implementations.
  • International Telecom User Group (INTUG) – Participated in forums addressing QA improvements in the telecommunications industry.
  • International Federation for Information Processing (IFIP) – Focused on IT-centered QA strategies and participated in innovations in processing standards.
  • National Institute of Standards and Technology (NIST) – Attended specialized seminars on QA measurement techniques endorsed by NIST guidelines.

Certifications

  • Certified ScrumMaster (CSM)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • SAFe® Agile Product Quality Manager Certification
  • ISO 9001:2015 Lead Auditor Certification
  • Apple Certified Associate (ACA)
  • Process Mapping & Improvement Certification
  • Certified Software Quality Analyst (CSQA)
  • Statistical Process Control (SPC) for Quality Assurance
  • Certified Public Accountant

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