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Skills

  • CRM system data migration
  • Service standard compliance
  • Customer Master Data Management
  • Data entry
  • Stock management
  • POS systems expert
  • Retail store support
  • International sales support
  • Customer Data Input Automation
  • Stocking and replenishing

Work Experiences

  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Created and maintained a detailed database to develop promotional sales.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Collaborated with vendors to plan more than 8 daily pickups and weekly deliveries.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Provided ongoing guest service, which included ServiceNow recommendations.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.

Summaries

  • Salesforce expert with experience in data analysis services.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Competent Customer Master Specialist with a desire to exceed sales targets and establish long-term customer relationships.
  • Customer Master Specialist is a service-oriented Customer Master Specialist with unrivaled customer service, task prioritization, and time management skills.
  • Dedicated to meeting and exceeding category objectives through effective communication and standard abilities.
  • Customer Master Specialist proactive with experience in providing support and resolving customer complaints.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Very knowledgeable about Microsoft Excel, as well as process competitors and offerings.
  • Motivated to keep customers happy and contribute to the company's success.

Accomplishments

  • Reduced manual data entry workload by implementing automated correction tools that drove a 77% increase in data entry speed.
  • Championed an internal audit of customer master data, resulting in an 82% boost in accuracy metrics.
  • Led a customer master data standardization project across 8 countries, enhancing data consistency and localization frameworks.
  • Implemented master data accuracy protocols leading to a reduction of processing errors by 74% over 2020 period.
  • Onboarded Power BI, improving the overall process of customer master data management by 54%.
  • Trained 17 employees in customer master system protocols, boosting operational accuracy for ERP system data entries.
  • Presented data quality reporting solutions to executive leadership, resulting in approval of quarterly process improvement initiatives.
  • Successfully centralized 16 legacy databases, enabling cohesive reporting and improved data sharing between departments.
  • Documented and resolved category which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Master Data Governance & Automation Forum
  • Master Data Management Leaders of Tomorrow (MDMLT)
  • Toastmasters
  • TechData Professional's Forum
  • Certified Data Management Professional (CDMP) Network
  • CRM User Group (User Software)
  • International Association of Master Data Specialists (IAMDS)
  • Association for Information and Image Management (AIIM)
  • Freemason
  • Society of Women Engineers

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Data Steward (CDS)
  • HubSpot CRM Certification
  • CompTIA Network+
  • RPA Developer Advanced Certification
  • Salesforce Certified Administrator
  • Customer Relationship Management (CRM) Certification
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)

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