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Skills

  • Staff education and training
  • In-store support
  • Multi-line phone talent
  • Promotional support
  • Sales proficiency
  • Employee coaching
  • Proficient in ServiceNow
  • Materials transport
  • Key holder experience
  • Direct sales

Work Experiences

  • Provided translation services for a 15-person team to meet the needs of Japanese-speaking customers.
  • Cultivated meaningful relationships with customers and drove business development by delivering product knowledge.
  • Followed up on shipping statuses and expedited orders with customers and retail buyers.
  • Lead on-site and off-site customer support teams across multiple time zones.
  • Provided senior management with detailed monthly departmental reports and updates.
  • Was in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operation.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Assessed customer needs and upsold products and services to increase process sales.
  • Determined accurate prices for procedure customer services by searching for the best deals and prices for customers on a regular basis.

Summaries

  • People-motivator with proven leadership abilities who is willing to go the extra mile.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • When dealing with a variety of customer needs in high-volume call center environments, always friendly and professional.
  • Dedicated to exceeding sales targets.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Solid team player with a positive attitude and demonstrated ability to build rapport with clients.
  • Fluent in Japanese. Personable and professional communicator.
  • Customer service management expert with 11 years of experience in sales and support.
  • 15 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Awarded 18 merit increases during the first 15 years of employment.
  • Ensured
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Contributed
  • Consistently exceeded daily sales targets with an average of $16 in sales each day.
  • Coordinated
  • Streamlined
  • Increased
  • Integrated
  • Developed

Affiliations

  • Active member, International CRM Professionals Association since 2019
  • Organizer, Peer-led Workshops on Customer Success Strategies at Northwind
  • Certified Practitioner, Customer Relationship Management Institute PMP (Year)
  • Volunteer, Customer Success Leadership Network (CSLN) since 2020
  • Member, Customer Experience Advisory Board at Brightline since 2017
  • Collaborator, Professional Association for Customer Engagement (PACE) since 2020
  • Speaker, Annual Customer Success Conference hosted by program
  • Contributor, Customer Experience and Communication Forum
  • Certified in Client Relationship Management (CRM), Customer Academy since 2017
  • Member of Global CRM Association 6 years strong

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • Data-Driven Customer Experience Management by method
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Certified Client Engagement Specialist by The International Customer Service Association
  • Certified Protection Officer (CPO)
  • Project Management Professional (PMP)
  • Certified Complaint Resolution Specialist (CCRS) by the National Board of Customer Relations

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