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Skills

  • Communications
  • Team management
  • Customer satisfaction improvement
  • Relationship development
  • Process improvement
  • MS Office
  • Exclusive partnership development
  • High-performance under pressure
  • Online Wine Sales Optimization
  • Exclusive Wine Collection Launches

Work Experiences

  • Helped customers by answering their questions and completing their requests.
  • Collaborated with wineries to introduce exclusive, limited-edition collections to the store, generating Top Performer for product curation in 2017.
  • Acted as a key consultant in vineyard asset management.
  • Achieved Innovation Award for excellence in wine portfolio management, significantly improving customer retention rates in 2016.
  • Achieved improvements within 2018.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Collaborated with auction houses.
  • Collaborated with auction houses to represent clients in rare wine auctions and successfully facilitated $3 in successful bids for fine wine collections.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.

Summaries

  • Achieved growth in under 17 months.
  • Collaborated with sommeliers to select and pair wines.
  • Achieved results within 2024.
  • Award-winning Fine Wine Specialist.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Fine Wine Specialist with a commitment to delivering premier wine-tasting experiences and corporate events that consistently exceed revenue expectations.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Achieved results through staff training.
  • Achieved 83% less stock outages.
  • Achieved a 36% increase in wine sales.

Accomplishments

  • Collaborated with sommeliers and dining establishments to create wine pairing menus, increasing sales by 35% across Portland.
  • Advised collectors on rare wine acquisitions, securing 16 valuable deals for the company, raising collection value by 43%.
  • Served as the primary advisor to high-net-worth clients, managing wine portfolios that resulted in 31% return on investment.
  • Contributed to a 35% increase in fine wine sales by developing collaborations with sommeliers and luxury lifestyle brands.
  • Developed wine industry insights newsletters driving traffic to the website, increasing fine wine e-commerce sales by 75% over several months.
  • Liaised with import/export vendors, ensuring consistent delivery of rare wines, resulting in an uninterrupted supply chain for 11 quarters.
  • Launched a successful members-only wine subscription program, leading to 18 new subscribers within 10 months.
  • Collaborated with team of 3 in the development of framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated personalized wine selling strategies for high-profile clients, resulting in boosted loyalty and annual sales by 75%.

Affiliations

  • International Sommeliers Guild (ISG)
  • French Wine Society - Certified Specialist of Wine (CSW)
  • Association of Information Technology Professionals
  • Toastmasters
  • Chaine des Rotisseurs - Wine & Gastronomy Society
  • Jaycees
  • International Council of Nurses
  • Rotary International
  • International Bartenders Association (IBA)
  • American Marketing Association

Certifications

  • Certified Wine Judge (American Wine Society)
  • Guide to Wine Business and Tourism Certification - Sonoma State University
  • Wine Business Entrepreneur Certificate - University of California, Davis
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Sommelier Professional - Professional Sommelier Association
  • Advanced Tasting Strategies Certification - Napa Valley Wine Academy
  • Certified Specialist of Wine (CSW) - procedure

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