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Skills

  • Key holder experience
  • Planning and Organization
  • Cash flow management
  • Sales territory management
  • Problem solving strength
  • Scheduling understanding
  • Market trend analysis
  • Sales expertise
  • Records management
  • CallSelect communication systems

Work Experiences

  • Kept up with market and product trends to effectively answer customer questions.
  • In charge of quality communication, customer service, and product representation for each client.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Effectively sold 3% of my inventory, resulting in a 13% reduction in units.
  • Identified
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Devised new procedures and systems to improve customer satisfaction.
  • Completed an average of 10 transactions in a timely manner each day.
  • Helped customers with complaints about the store and products.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.

Summaries

  • Articulate
  • Consultative Sales Associate is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Focused on customer service
  • Dependable
  • Deadline-driven
  • Having an unrivaled commitment to customer service.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Individual who is well-versed in determining customer needs based on personal characteristics and other factors related to customer preferences.

Accomplishments

  • Led initiative to streamline retail inventory processes, cutting holding costs by $13 per quarter.
  • Developed cross-market strategies that led to a $16 increase in contract value with Customer Service clients over one year.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Resolved product issue through consumer testing.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Utilized data analytics software to track sales patterns and inform senior leadership, contributing to a year-over-year revenue growth of 51%.
  • Streamlined lead tracking and follow-up processes, reducing average conversion time by 17 days and increasing successful deal closures by 21%.
  • Conducted and presented competitive analysis to senior executives, leading to the adjustment of product pricing which resulted in a 40% increase in margins.
  • Reduced customer churn by 28% by developing a follow-up process that addressed product-related issues within several months after purchase.
  • Achieved status as one of 8 top sales performers in the region comprised of 2 stores.

Affiliations

  • Business Sales Network (BSN)
  • Commercial Growth Association
  • Institute of Sales & Marketing Management (ISMM)
  • Association for Computing Machinery
  • Consultative Selling Strategies Group
  • Regional Business Development Association
  • National Association for Business Economics (NABE)
  • Association of Information Technology Professionals
  • Lions Club
  • National Association of Social Workers

Certifications

  • First Aid/CPR Certified
  • Certified Account Manager (CAM) - Harbor & Co.
  • Certified Sales Leadership Professional (CSLP) - Beacon Labs
  • ServSafe
  • Retail Inventory Specialist Certification - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Segmentation and Targeting Certification, Summit Group
  • Certified Professional Salesperson (CPSP) - National Association of Sales Professionals (NASP)
  • Certified Sales Manager (CSM) – Summit Group
  • Google Certified Professional Cloud Architect

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