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Skills

  • Cash flow management
  • Records management
  • Scheduling understanding
  • Claims analysis
  • Call center transactions
  • Performance improvement
  • Market trend analysis
  • Merchandising
  • Adobe Creative Suite software
  • Medicare and Medicaid eligibility

Work Experiences

  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Effectively sold 3% of my inventory, resulting in a 13% reduction in units.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Improved marketing and sales strategies to boost profits by 15% and expand the company's pipeline.
  • Consistently outperformed my daily credit card application goals.
  • Was in charge of all day-to-day operations at 11 store locations.
  • Calculated accurate sales prices for purchase transactions.
  • Increased revenue by implementing effective sales strategies throughout the sales cycle, from lead generation to close.
  • Had planned ahead.

Summaries

  • Senior Consultative Sales Associate with 14 years of sales and team leadership experience.
  • Senior Sales Representative who is capable of establishing and maintaining client relationships.
  • Dedicated to providing excellent customer service.
  • Focused on customer service
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Solid team player with a cooperative and positive attitude.
  • Service-driven
  • Consultative Sales Associate with over 3 years of experience in retail and customer service.
  • A hardworking individual with the ability to work well with a wide range of customers.

Accomplishments

  • Increased sales 6% over two years.
  • Resolved product issue through consumer testing.
  • Redesigned sales scripts for cold outreach, leading to a 76% increase in appointment setting and overall conversions.
  • Awarded Outstanding Service Award for boosting store revenues by 67% year-over-year through efficient sales and account management.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Effectively negotiated long-term partnerships with Customer Service leaders, increasing contract renewals by 42% over 6 months.
  • Conducted market analysis for competitive industries, resulting in refined sales strategies and a 27% improvement in customer engagement.
  • Spearheaded the integration of automated sales tracking tools, driving a 30% increase in closed deals.
  • Implemented new CRM tracking techniques, improving lead generation by 60% and shortening sales cycle by 51% in 2020.

Affiliations

  • American Marketing Association
  • Salesforce Certification - Tableau, 2024
  • National Retail Federation (NRF)
  • Certified Professional Sales Leader (CPSL) - 2021
  • Society of Women Engineers
  • Consultative Sales Professionals Network
  • Certified Customer Experience Professional (CCXP), 2018
  • Sales Innovation Expo Speaker/Attendee, 2020, Chicago
  • Society of Sales and Marketing Professionals (SSMP)
  • Multichannel Marketing & Sales Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Customer Segmentation and Targeting Certification, Summit Group
  • Certified Professional Salesperson (CPSP) - National Association of Sales Professionals (NASP)
  • Certified Sales Manager (CSM) – Summit Group
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service Representative Certificate
  • Customer Service Professional Certificate
  • Negotiation Mastery Certificate - procedure
  • Certified Conflict Resolution Professional (CCRP), Mediators Without Borders

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