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Skills

  • Operational improvement
  • First Aid/CPR
  • Data Analysis & Reporting
  • Training material development
  • Communications
  • Bookkeeping
  • Problem resolution
  • Category equipment
  • CRM Workflow Optimization
  • MS Office

Work Experiences

  • Organized and prepared program reports for submission to General Clerks using process and framework data.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Completed tasks efficiently within 4 hours.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Evaluated process and category data in order to provide customers with appropriate answers to standard questions.
  • Use the office filling system to complete all of my paperwork.
  • Distributed administrative tasks strategically among initiative employees and provided guidance to help them perform better.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with the IT department.
  • Planned process staff's travel arrangements, including setting appointments and securing transportation and lodging.

Summaries

  • Personable General Clerk with a track record of increasing workplace communication and coordination effectiveness.
  • Meticulous General Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Adhered to company and legal guidelines.
  • Achieved a 71% increase in customer engagement.
  • Adept at safeguarding sensitive records.
  • General Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Extensive experience in process office administration and related positions.
  • Uses subject-matter expertise and sound judgment to successfully complete assigned tasks.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Achieved a 25% improvement in team productivity.

Accomplishments

  • Created tracking spreadsheets and organized billing records, reducing discrepancies in monthly financial reports by 49%.
  • Tracked office supply usage and reordered stock in a timely manner to avoid shortages, reducing downtime caused by missing materials by 46%.
  • Assisted in the coordination of process, collecting marketing collateral and distributing it to 8 targeted participants, contributing to a 35% increase in event attendance.
  • Led the transition to a digital filing system, reducing physical storage space requirements by 65% and improving document search times.
  • Documented and resolved process which led to procedure.
  • Played a key role in the successful deployment of Workday, overseeing data migration efforts that reduced downtime by 64% during integration.
  • Handled incoming and outgoing mail for the office, ensuring timely dispatch and receipt of 3 parcels, increasing productivity across departments.
  • Managed Salesforce to handle appointments, reducing overbookings by 78% and optimizing resource allocation.
  • Collaborated with customer success to assemble monthly expense reports, reducing closure time by 17 months, and ensuring timely submissions.
  • Developed and maintained relationships with supporting departments, improving collaboration and reducing processing times by 44% across teams.

Affiliations

  • Association of Information Technology Professionals
  • Association for Administrative Law Professionals
  • Association for Office Professionals in Education (AOPE)
  • American Medical Informatics Association
  • National Association of Purchasing Managers (NAPM)
  • Business Documentation and Compliance Professionals Network
  • Office Relocation Managers Society
  • National Association of Social Workers
  • Data Entry and Clerical Professionals Guild
  • Institute for Document Management Professionals (IDMP)

Certifications

  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS) Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Oracle Certified Associate (OCA)
  • QuickBooks Certified User
  • Certified Public Accountant (CPA)
  • Lean Six Sigma Green Belt Certification
  • Certified Billing and Coding Specialist (CBCS)
  • Certified Information Privacy Professional (CIPP/US)

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