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Skills

  • MS Office
  • Food preparation
  • Staff development
  • Office equipment maintenance
  • Communications
  • Client relations management
  • Client communication
  • Cost reduction strategies
  • Pricing tool development
  • Inspection reviews

Work Experiences

  • Proofreading documents, transcribing handwritten information, and using calculators to verify financial records were among the general administrative tasks I completed.
  • Assisted in setting up video conference calls and webinars for multinational teams, improving communication efficiency.
  • Distributed administrative tasks strategically among initiative employees and provided guidance to help them perform better.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
  • Collaborated with IT to troubleshoot and resolve software issues for staff, increasing workflow efficiency by 32%.
  • Achieved Outstanding Service Award for excellence in customer service by maintaining strong communication and support for both internal and external stakeholders.
  • Combed through files and records in order to gather information in order to respond to customer and client requests.
  • Provided expert clerical support to over 3 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.

Summaries

  • Handling sensitive, confidential records and properly coding documents is second nature to me.
  • Versatile Office Service Associate with risk assessment knowledge and strong vendor management abilities.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Motivated Office Service Associate with experience managing large-scale projects, including budgeting and administration.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Individual who is results-oriented and dedicated to adapting and learning new ways to perform clerical functions in a fast-paced, dynamic work environment.
  • Knowledgeable in the use of common office equipment and process software.
  • Capable Office Service Associate with 4 years of initiative office support experience.
  • Extensive experience in standard office administration and related positions.
  • Meticulous Office Service Associate capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.

Accomplishments

  • Identified
  • Guided
  • Streamlined
  • Increased
  • Monitored
  • Researched
  • Collaborated with team of 6 in the development of standard.
  • Prepared
  • Assisted the HR department by refining the onboarding documentation process, reducing processing time by 59%.
  • Developed

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • Global Workspace Association (GWA)
  • International Customer Service Association (ICSA)
  • Toastmasters
  • Rotary International
  • National Association of Professional Organizers (NAPO)
  • National Organization for Women in Business (NOWB)
  • American Society of Administrative Professionals (ASAP)
  • National Contract Management Association (NCMA)

Certifications

  • Travel & Expense Management Certificate Program – Summit Group
  • Records and Information Management Certificate - framework
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • First Aid/CPR Certified
  • CompTIA IT Fundamentals (ITF+) – CompTIA
  • Certified Business Analysis Professional (CBAP)
  • Google Workspace Certification – 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician

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