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Skills

  • Customer experience optimization
  • Team management
  • Creating marketing plans
  • RFI Scanners
  • Group discount contract negotiation
  • First Aid/CPR
  • Problem resolution
  • Effective Communication with Stakeholders
  • Planning and coordination
  • Customer satisfaction improvement

Work Experiences

  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Demonstrated empathy and persuasion skills to create a memorable customer experience.
  • Mentored newly hired Group Sales Supervisors in upselling techniques, cross-functional collaboration, and process improvement to improve sales expertise.
  • Achieved a 22% increase in targets.
  • Was in charge of the entire stock management process, which included receiving incoming merchandise, replenishing shelves, and controlling shrinkage.
  • Created, implemented, and managed promotions to increase sales and customer engagement in the store.
  • Processed credit card payments and counted back change and currency with a 8% accuracy rate.
  • Guided and supported 10 staff members in achieving team and personal goals on a consistent basis.
  • Achieved Power BI sales goals of $4 per quarter.
  • Increased ServiceNow profitability and marketability by identifying, researching, and capitalizing on market opportunities.

Summaries

  • Innovative sales professional with 13 years of experience meeting sales targets and acquiring new clients through prospecting and networking.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Category, standard, and category are all available.
  • Motivating leader who has built and managed category teams in the past.
  • Multi-talented Group Sales Supervisor with 2 years of experience motivating employees and assisting customers to increase sales and profits.
  • Group Sales Supervisor is a smart Group Sales Supervisor who is committed to providing excellent customer service and engagement.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Looking for a new professional challenge and a position that will help me advance my career.
  • Communicative and team-oriented, with HubSpot expertise.

Accomplishments

  • Enhanced operational efficiency by refining sales pipeline tracking methods, resulting in a $500,000 saving in overhead costs.
  • Supervised and mentored a team of group sales associates, developing new leadership skills while reducing turnover by 10%.
  • Expertly managed a portfolio of high-value clients, securing $2 million in group bookings over a 12-month period.
  • Strengthened cross-functional communication to ensure seamless client onboarding, reducing setup time by 3 days and enhancing client satisfaction.
  • Orchestrated successful product upsells in 60% of group sales transactions, contributing to a $250,000 growth in incremental revenue.
  • Reduced client acquisition costs by 15% after implementing a streamlined group lead management system across sales teams.
  • Expanded market share in the corporate group sales segment by 15% within the first two years.
  • Identified key revenue growth areas through competitor analysis and implemented a targeted plan, boosting market share by 12% in 2023.
  • Created focused training workshops that enhanced team knowledge on upselling techniques, improving group booking revenue by $350,000 within one quarter.
  • Redesigned commission structures for the group sales team, increasing overall retention by 11% and reducing churn among key clients.

Affiliations

  • Membership with the Global Event Sales Association (GESA) where I focus on corporate event sales strategies.
  • Recognized as a Top Performer in B2B Sales by the Beacon Labs National Sales Awards in 2018.
  • Charter member of the Business Development & Sales Leadership Council at Harbor & Co., specializing in revenue growth strategy.
  • Completed the Group Sales Negotiation Skills Program from Meridian, improving deal closures and contract negotiation techniques.
  • Active member of the American Marketing Association (AMA) from 2018, with a focus on adaptive sales forecasting.
  • Mentorship program leader at Ironclad Systems Group Sales Initiative since 2019, facilitating role-specific coaching and KPI analysis.
  • Director on the board of the Northeast Sales Executives, focusing on revenue forecasting innovations since 2022.
  • Certified Large Group Sales Coach, accredited by Summit Group, focused on scaling sales teams for large enterprise deals.
  • Certified in Customer Satisfaction Improvement Strategies (CSIS) with Vantage, concentrating on customer retention within sales teams.
  • Graduated from sales leadership training at Northwind, with a focus on group sales coaching techniques.

Certifications

  • Sales Strategies for Success from Dale Carnegie Training
  • Project Management for Sales Leaders from PMI (Project Management Institute)
  • Certified Sales Coach by Coach Federation (ICF) – Sales Leadership Focus
  • Digital Sales Leadership Certification from Google in conjunction with system
  • Organizational Leadership Certificate by the Society for Human Resource Management (SHRM)
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • Customer Service Excellence Certificate from category
  • Certificate in Sales and Marketing Management from category
  • Microsoft Certified Systems Engineer (MCSE)

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