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Skills

  • Immunizations
  • Customer feedback systems implementation
  • Dietary requirement coordination for complex health needs
  • Food ordering and inventory software (Asana)
  • Data-driven menu adjustments based on client preferences
  • Event planning and banquet coordination
  • Drug utilization review
  • Advanced problem-solving in dining services
  • Food waste reduction initiatives
  • Drug inventory management

Work Experiences

  • Achieved A+ certification in health inspections.
  • Achieved a 77% increase in positive reviews.
  • Contributed to a 60% increase in guest satisfaction surveys.
  • Accommodated metric.
  • Co-developed promotional campaigns with the marketing team.
  • Coordinated with 15 departments to ensure special dietary needs were met at all dining services, earning Innovation Award for outstanding service delivery.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Coordinated dietary requirements for residents.

Summaries

  • Quality assurance and performance reporting experts.
  • Achieved Excellence Award for excellence in care.
  • Aligned plans with patient health requirements.
  • Develop and lead an office staff that is productive and efficient.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved President's Club recognition.
  • Dining Services Coordinator with 7 years of successful workflow optimization and data analysis experience.
  • Achieved results within the first 2022.

Accomplishments

  • Developed menu based on customer preference trend analysis, boosting overall guest satisfaction by 73%.
  • Documented and resolved initiative which led to metric.
  • Successfully rolled out cross-training programs across front-of-house and back-of-house teams to maximize resource flexibility during peak periods.
  • Implemented a real-time kitchen monitoring system using SAP, streamlining workflow and reducing meal prep time by 33%.
  • Revamped portion control processes, reducing food waste by 84% and improving kitchen efficiency.
  • Utilized food ordering and inventory software (Jira) to streamline stock management, reducing food waste by 82%.
  • Designed portion control strategies, minimizing food waste without compromising quality, saving 62% in food costs.
  • Led a team to deliver meals on time for company-wide events, serving 4 guests, ensuring zero complaints related to service delays.
  • Delivered safety training and drill protocols for the team, reducing on-the-job incidents by 67%.
  • Reduced overtime costs by 33% by optimizing labor schedules and staff utilization during peak dining hours.

Affiliations

  • Association for Healthcare Foodservice (AHF)
  • Certified Dietary Manager Exam Training Program
  • School Nutrition Association (SNA)
  • American Medical Informatics Association
  • Certified Senior Dining Director (CSDD), 2017
  • Association for Computing Machinery
  • Toastmasters
  • American Marketing Association
  • Association of Information Technology Professionals
  • American Society of Safety Professionals

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Professional Chef Diploma, method, 2018
  • Certified Hospitality Supervisor (CHS), initiative, 2017
  • Level II Certification in Food Protection from method, Seattle, 2015
  • Certified Hospitality and Tourism Management Professional (CHTMP) - 2023
  • Food Sustainability Management Certificate, program, 2024
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Food Protection Manager Certification – Meridian, 2017

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