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Skills

  • Budgeting and finance
  • Process improvement
  • Pricing tool development
  • Scheduling
  • Materials preparation
  • Compactors
  • Customer service
  • Problem resolution
  • Staff development
  • Truck driving

Work Experiences

  • Achieved 19% increase in portfolio recovery rates.
  • Achieved a 81% reduction in customer complaints.
  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Disposed of recyclable materials and trash at designated disposal sites.
  • Had an excellent attendance record and was always on time for work.
  • Worked with customers to solve garbage collection issues, increasing team efficiency and customer satisfaction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 49% increase in portfolio recovery rates by implementing innovative payment arrangements and tailored customer outreach strategies.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved 72% case resolution.
  • Accomplished in high-risk account management, reducing bad debt accounts by $9 while maintaining effective communication with key stakeholders and clients.
  • Adept at streamlining collection processes.
  • Accomplished Senior Collector.
  • Accomplished in high-risk account management.
  • Strengths in risk assessment and vendor management backed up by Accounting and Finance training.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved a 40% success rate on portfolios.
  • Achieved 85% over monthly targets.
  • Team player with 2 years of experience in the field who is vigilant and service-oriented.

Accomplishments

  • Identified
  • Integrated
  • Proposed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Developed and enforced compliance with new collections guidelines, resulting in a 38% reduction in regulatory complaints and legal risks.
  • Designed and conducted empathy training for staff which decreased call escalations by 64% and significantly improved customer interactions.
  • Collaborated with team of 17 in the development of metric.
  • Improved
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Created

Affiliations

  • International Association of Administrative Professionals
  • Lions Club
  • Freemason
  • Debt Buyers Association (DBA) International
  • Financial Services Professionals Association
  • Association of Certified Fraud Examiners (ACFE)
  • Society of Women Engineers
  • General Bar Legal & Collection Services Network
  • Association for Supply Chain Management (APICS)
  • National Association of Legal Professionals - Collections Section

Certifications

  • Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Project Manager (CPM) – Collections Focus
  • FICO Fundamentals Certification
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Financial Services Compliance Professional (FSCP)

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