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Skills

  • Transporting files
  • Certified in 10-key
  • Process improvement
  • School records monitoring
  • Excellent communication
  • Data analysis and reporting
  • Mail handling
  • Conflict resolution
  • Time management skills
  • Safety measures

Work Experiences

  • Planned corporate and office meetings for groups of up to 3 people.
  • Had planned ahead.
  • Got better.
  • Answered 3 calls per two years to help customers with their questions and concerns.
  • Answered clients' and Front Office Administrators' phone calls and provided information to inform and educate callers.
  • Processed 11+ 18 months invoices for a 6+ employee organization while keeping accurate records.
  • Am responsible for answering and transferring calls, filing, faxing, scanning, and ordering office supplies as needed.
  • Was in charge of special projects and was very good at problem-solving.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted the CEO and sales team in managing the operation's workflow.

Summaries

  • Recruiting established talent in cross-functional collaboration and client relations for Front Office Administrator.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 7+ years in the field.
  • Expert Front Office Administrator with Six Sigma and Miscellaneous office and personnel management experience.
  • Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
  • Front Office Administrator is a professional, meticulous, and hardworking Front Office Administrator who is looking for a new professional challenge and is eager to advance professionally with Cedar Works.
  • Front Office Administrator with 12 years of successful process improvement and risk assessment experience.
  • Service-driven
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • 7 years of experience streamlining processes, managing talented team members, and performing performance reporting by an educated professional.
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.

Accomplishments

  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Led monthly software training for administrative staff, resulting in a 80% decrease in system errors across routine operations.
  • Updated and maintained company database to reflect current and accurate client records for more than 11 accounts.
  • Juggled multiple high-priority tasks in fast-paced environments, meeting all deadlines while maintaining exceptional quality standards.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Scheduling: Organized technician schedule for customer jobs.

Affiliations

  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) – 2016 Member
  • Society of Human Resource Management
  • Founder/Member, Sustainability in Office Management Group
  • Jaycees
  • Business Reception Professional Certification 2020
  • International Association of Administrative Professionals
  • American Marketing Association
  • Freemason
  • Attended Administrative Assistant Skill Development Program 2018

Certifications

  • HIPAA Compliance Certification for Office Staff, certified through standard
  • Certified Office Manager (OMCP), by the International Association of Administrative Professionals (IAAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Asana Office Administration Workflow Specialist Certification
  • ServSafe
  • Customer Service Excellence Certificate, issued by Beacon Labs
  • Conflict Management and Effective Communication Certification, certified by process
  • Certified Protection Officer (CPO)
  • Category, Microsoft Office Specialist: Certificate
  • Microsoft Office Specialist (MOS), granted by Vantage

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