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Skills

  • Chronic condition management education
  • Medicaid, Medicare, and insurance expertise
  • Comprehensive psychosocial assessments
  • Crisis De-escalation Techniques
  • Project organization
  • First Aid/CPR
  • Process improvement
  • Operational improvement
  • Grant budgeting and financial stewardship
  • Disease management standards

Work Experiences

  • Achieved resolution for all cases within 18 months.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with legal teams to ensure patients with complex legal needs were connected to the appropriate support networks, closing 7 cases collaboratively.
  • Created a preventative care guide that helped patients avoid common post-procedure complications, reducing follow-up emergency visits by 47%.
  • Looked for industry trends on social media and through online sources.
  • Transported Asana to one year customer locations.
  • Conducted home visits for patient safety.
  • Achieved a measurable 30% improvement in patient engagement.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with a multidisciplinary team.

Summaries

  • Medical Case Worker is a multi-talented Medical Case Worker who is consistently rewarded for planning and operational improvements.
  • Collaborative Medical Case Worker who secured funding through successful grant writing totaling $11, expanding mental health services in underserved communities.
  • Within Miscellaneous, senior Medical Case Worker and outstanding performer in stakeholder engagement and risk assessment.
  • Achieved results without additional budget allocation.
  • Adept at supporting patients through complex insurance systems.
  • Assisted 6 patients monthly.
  • Advocated for healthcare access improvements.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Achieved a 47% reduction in patient readmission rates.
  • Achieved results in 5 cases.

Accomplishments

  • Provided support and advocacy during legal processes, ensuring 4% adherence to patient rights and ethical guidelines.
  • Streamlined cross-departmental collaboration processes, resulting in a 65% reduction in delays for social service interventions.
  • Utilized data from patient health screenings to inform the design of targeted public health interventions, reaching 3 individuals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a task force that restructured the patient intake process, resulting in a 64% improvement in overall case processing time.
  • Reduced patient no-show rates by 59% through the introduction of reminder systems and flexible scheduling options.
  • Introduced new technology initiatives such as QuickBooks to track patient progress, resulting in more timely interventions and a 29% improvement in documentation accuracy.
  • Implemented multistep resource coordination strategies to ensure efficient deployment of medical resources across diverse patient demographics.
  • Collaborated with team of 7 in the development of metric.
  • Improved mental health referral systems by establishing partnerships with 13 regional mental health organizations, reducing wait times for services by 43%.

Affiliations

  • Clinical Social Work Association (CSWA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Member, National Association for Rural Mental Health (NARMH)
  • Healthcare Financial Management Association (HFMA)
  • Member, Association for Ambulatory Behavioral Healthcare (AABH)
  • Toastmasters
  • Project Management Institute
  • American Society of Safety Professionals
  • Chairperson, Crisis Intervention Advocacy Network (CIAN)

Certifications

  • CPR/AED Certification
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Access Associate (CHAA)
  • Peer Support Specialist Certification
  • Certified Professional in Healthcare Quality (CPHQ)
  • Google Certified Professional Cloud Architect
  • Certified Life Care Planner (CLCP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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