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Skills

  • Daily process quota management
  • Backlog reduction strategies
  • Time management
  • Data-driven decision making
  • Process optimization
  • Proposal development
  • Organization
  • Compliance
  • Operational improvement
  • Process improvement

Work Experiences

  • Collaborated with external vendors to optimize risk assessment and drive down costs by $9 per quarter.
  • Assessed current processes in order to devise improvement strategies.
  • Aided in the realignment of team objectives leading to a 24% jump in first-time project deliverables being met across customer success teams.
  • Started the facilitation planning and execution for system process engineering tasks at Summit Group.
  • Was in charge of developing a methodology that outlined the basic process parameters for system operations.
  • Collaborated with cross-functional teams.
  • Used data modeling technologies to simulate business process changes in order to determine the best ROI with the least amount of risk.
  • Achieved a 62% performance increase within 18 months.
  • Worked with Junior Process Executive to track ongoing process performance and make adjustments based on historical data.
  • Achieved a 17% increase in first-time project deliverables.

Summaries

  • Adept at process optimization.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Continually on the lookout for ways to improve.
  • Adept at resolving escalated issues.
  • 14 years of Telecommunications and Wireless experience as a talented program developer and director.
  • Addressing problems, investigating root causes, and implementing successful resolutions are all done in a well-coordinated manner.
  • Junior Process Executive capable with a track record of improving Telecommunications and Wireless operations.
  • Junior Process Executive with 2 years of successful client relations and cross-functional collaboration experience.
  • Achieved a 55% reduction in miscommunications.
  • Achieved a 20% improvement in turnaround time.

Accomplishments

  • Developed a comprehensive auditing system for process improvement, improving data precision and cutting down processing time by 11 hours per week.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the daily processing of 6 transactions while ensuring compliance with procedure, achieving a 80% reduction in compliance failures.
  • Developed and maintained accurate quantitative reports that helped streamline the approval process, improving decision-making speed by 76%.
  • Exceeded individual and departmental KPIs by over 75% for 2020 through consistent monitoring and optimization of tasks.
  • Monitored and reported the performance of key processes, identifying areas of improvement that decreased costs by 9 annually.
  • Proactively identified and escalated process anomalies in vendor management, contributing to early resolution and a smoother flow of operations.
  • Played a key role in the successful integration of program, resulting in streamlined communication across framework.
  • Revamped internal tracking and reporting mechanisms, leading to a more accurate monitoring and a 35% boost in timely task completion.
  • Performed detailed data audits using Tableau, reducing manual input errors by 31% across strategic planning.

Affiliations

  • Member of the Business Process Improvement Network—Atlanta Chapter
  • Society of Human Resource Management
  • Data Analytics for Business Optimization Workshop, 2017
  • American Marketing Association
  • Google Data Analytics Professional Certificate, 2018
  • Scrum Alliance Membership
  • Jaycees
  • Toastmasters
  • Society of Women Engineers
  • Business Analysis Body of Knowledge (BABOK) Trainee, 2023

Certifications

  • CompTIA Network+
  • Certified Internal Auditor (CIA) - Entry-Level Certification
  • Salesforce Certified Administrator
  • First Aid/CPR Certified
  • CompTIA A+ Certification
  • SAP Certified Application Associate
  • Certified Process Management Expert (CPME)
  • Microsoft Certified: Power Automate RPA Developer Associate
  • Global Business Services Foundation Certified Professional
  • Certified User Experience Analyst (CUWA)

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