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Skills

  • Project organization
  • Organization
  • First Aid/CPR
  • Team building
  • MS Office
  • Analytical problem solving
  • Employee retention rate improvement
  • Professional referral network
  • Relationship development
  • Collaborative Workflow Implementation

Work Experiences

  • Analyzed client feedback surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Top Performer for consistency in achieving 71% client satisfaction around personalized employment services.
  • Advised clients on career changes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coached 11 job seekers, resulting in 43% retention rate within two years.
  • Transported Salesforce to several months customer locations.
  • Achieved a 15% reduction in unemployment durations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Client relations and strategic planning, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Achieved 46% improvement in workforce readiness.
  • Achieved a 55% increase in successful placements across Seattle.
  • Achieved 16% faster job placements.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Career-focused Senior Employment Specialist with success in placing diverse groups of clients by improving work readiness and reducing job placement times by 84%. Skilled in outreach and client management.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • Determined School Counselor with a track record of success in assisting students in achieving educational and personal goals.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Adept in talent acquisition.

Accomplishments

  • Documented and resolved system which led to program.
  • Implemented a tiered coaching model which helped 10 job seekers enhance skills, achieving 76% employment sustainability.
  • Designed and initiated outreach programs that connected framework underrepresented job seekers with potential employers, resulting in 15 hires.
  • Partnered with educational institutions to coordinate job readiness programs, resulting in 24% increase in post-event job offers.
  • Designed and led post-placement support programs that improved on-the-job retention for clients by 29% within 18 months.
  • Facilitated multi-stakeholder employment strategies, increasing collective job placements by 16% across Human Resources sectors in Boston.
  • Streamlined employment screening procedures, saving 9 in overhead costs annually while decreasing time-to-hire by 19% days on average.
  • Reduced job seeker’s time-to-hire by 53% through targeted resume optimization and interview preparation strategies.
  • Built and maintained client portfolio of 2 individuals, improving overall placement rates by over 58% over 2024.
  • Developed a comprehensive career transition plan that improved client confidence, resulting in 81% reported improvement in morale and career direction.

Affiliations

  • National Career Development Association (NCDA)
  • International Association of Administrative Professionals
  • International Public Management Association for Human Resources (IPMA-HR)
  • State Association of Workforce Boards
  • American Staffing Association (ASA)
  • Society for Human Resource Management (SHRM)
  • American Marketing Association
  • Project Management Institute (PMI) - Workforce Management Focus
  • Workforce Innovation and Opportunity Act (WIOA) Board Member - Chicago
  • International Council of Nurses

Certifications

  • CompTIA Security+
  • Senior Professional in Human Resources® (SPHR) - HRCI
  • Cisco Certified Internetwork Expert (CCIE)
  • Master Trainer Certification, Lakeside Partners
  • Certified Recruitment Specialist (CRS), Northwind
  • Professional in Human Resources (PHR), category
  • Certified Human Resources Manager (CHRM)
  • Conflict Resolution and Mediation Specialist - Harbor & Co.
  • Lean Six Sigma Green/Black Belt, 2016, Lakeside Partners
  • LinkedIn Recruiter Certification

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