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Skills

  • Vendor relationship management
  • Google Analytics tracking
  • First Aid/CPR
  • Landing page optimization techniques
  • Internal process automation
  • Customer service
  • Procedure equipment
  • Team building
  • Cross-functional team collaboration
  • Shipping management

Work Experiences

  • Created written content for social media.
  • Collaborated with vendors.
  • Achieved a 18% reduction in marketing costs.
  • Achieved a consistent 46% increase in site traffic.
  • Looked for industry trends on social media and through online sources.
  • Boosted CTR by 20%.
  • Conducted user research.
  • Contributed to a 20% increase in B2B partnership inquiries.
  • Analyzed data from previous campaigns.
  • Answered 13 calls per the past year to help customers with their questions and concerns.

Summaries

  • Online Coordinator with 4 years of successful client relations and workflow optimization experience.
  • Capable of facilitating positive customer communication and quickly resolving problems.
  • Accomplished Online Coordinator.
  • Adept at analyzing competitor movements.
  • Achieved a 17% increase in customer conversions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Adept at identifying market trends and competitor movements, regularly delivering insightful reports to drive strategic decision-making for senior leadership.
  • Collaborative Online Coordinator focusing on customer behavior insights through heatmap analysis, reducing bounce rates by 82% and refining content strategies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Instrumental in development of an SEO strategy that increased domain authority by 73% and earned a Online Coordinator rank for method on search engines.
  • Collaborated with content creators to refine influencer partnerships, driving 32% higher engagement and brand awareness.
  • Managed a team of 3 individuals responsible for executing digital promotions, resulting in a 44% quarterly ROI increase.
  • Collaborated with team of 17 in the development of method.
  • Implemented and managed targeted Facebook and Instagram ads, yielding a 37% increase in ad engagement and sales conversions.
  • Collaborated with a web development team to implement UI changes, resulting in an improved bounce rate of 70%.
  • Designed and executed digital marketing campaigns for Salesforce, driving a 85% increase in multi-channel conversion rates.
  • Led collaboration efforts on cross-departmental projects, ensuring timely execution, reducing lead time for marketing campaigns by 54%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized the customer purchase journey, reducing cart abandonment by 35% through strategically timed reminder emails and personalized coupon codes.

Affiliations

  • Data & Marketing Association (DMA) – Certified in Data Analytics and Personalization
  • Project Management Institute
  • Digital Analytics Association (DAA) – Attendee of the 2018 Google Analytics Conference
  • Affiliate Marketing Group – Regular participant in product-based campaigns and partnerships
  • PRSA (Public Relations Society of America) – Certified in digital media campaigns
  • Search Engine Marketing Professionals Organization (SEMPO) – Certified SEO & SEM Specialist
  • Freemason
  • HubSpot Academy – Inbound Marketing certified, focusing on email marketing and lead nurturing
  • Social Media Examiner – Contributor to roundtable discussions on engagement strategies
  • Certified eCommerce Marketing Specialist – Specialization in cart abandonment recovery and conversion

Certifications

  • Google Mobile Sites Certification
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Customer Experience Professional (CCXP)
  • Facebook Pixel & Retargeting Mastery - Salesforce
  • Advanced Google Ads Certification
  • Certified ScrumMaster (CSM) - Summit Group
  • Certified Public Accountant (CPA)

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