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Skills

  • Fast-paced decision-making
  • Multitasking in high-pressure environments
  • Customer engagement
  • Game Flow Management
  • Card shuffling and dealing proficiency
  • MS Office
  • Casino marketing strategy input
  • Team management
  • Player retention strategies
  • Attention to detail

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted with floor management and supervision during peak hours, ensuring smooth operation of 5 gaming tables.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted pit bosses during VIP events by coordinating dealer assignments, ensuring smooth game rotations for high-profile clients.
  • Based recommendations on observed player preferences.
  • Created a lively, welcoming atmosphere.
  • Achieved a 39% boost in guest retention by offering personalized game recommendations based on observed player preferences.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Met coverage demands by reorganizing strategies and moving dealers around to meet current needs.

Summaries

  • Boosted VIP client retention by 53%.
  • Built strong relationships with high-net-worth clients.
  • Balanced entertainment with professionalism.
  • Achieved results over 15 months.
  • Certified in PMP, with mastery in standard that has enhanced player interaction and led to consistently positive guest feedback.
  • Actively observed player behavior.
  • Casino Games Dealer is a multi-talented Casino Games Dealer who is consistently rewarded for planning and operational improvements.
  • Built strong relationships with high-net-worth clients, leading to 49% growth in VIP memberships and increased guest loyalty.
  • Casino Games Dealer with 16 years of successful project management and performance reporting experience.
  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.

Accomplishments

  • Maintained zero dealer errors during 17 consecutive shifts by following strict quality control protocols and adhering to casino regulations.
  • Managed a busy gaming floor during peak events, maintaining a high level of energy and professionalism amid diverse clientele.
  • Maintained 16% table fill rate during peak hours by maximizing time management and customer service techniques.
  • Successfully increased table game revenue by 36% through upselling side bets and bonuses to patrons.
  • Achieved Lean for dealing category, reflecting a highly specialized level of skill and professionalism.
  • Worked closely with casino VIP hosts to ensure premium customer service to high-stakes players, resulting in 70% customer satisfaction.
  • Assisted in the development and testing of new games, providing critical feedback that led to a 38% increase in operational efficiency.
  • Diagnosed and resolved disputes between players and the house, optimizing customer experience and reducing complaints by 45%.
  • Trained 5 new employees on casino policies and gaming procedures, resulting in a 71% improvement in dealer retention.
  • Collaborated with team of 16 in the development of system.

Affiliations

  • World Gaming Association
  • Gaming & Hospitality Certification OSHA Holder
  • National Association of Social Workers
  • Certified Casino Dealer Alumni Network
  • Lions Club
  • National Gaming Institute Alumni Association
  • National Council on Problem Gambling (NCPG)
  • Casino Career Institute Membership
  • Casino Events & Private Functions Facilitators Group
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • CompTIA Network+
  • Leadership in Casino Operations Certification – category
  • ServSafe
  • Gaming License Renewal – North Carolina
  • Fraud Prevention in Casinos Certification – system
  • Casino Rules and Procedures Certification – process
  • First Aid/CPR Certified

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