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Skills

  • Cost-saving initiatives implementation
  • Annual property inspections
  • First Aid/CPR
  • Process improvement
  • Property management
  • AMSI
  • Property tours and inspections
  • Building strong client relationships
  • Conflict resolution and mediation
  • Team management

Work Experiences

  • Achieved zero violations or penalties.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Accomplished this within one year.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Acquired 9 new properties in Raleigh.
  • Achieved results over 3 years.

Summaries

  • Boosted staff performance.
  • Accomplished real estate professional experienced in both tenant retention and acquisition, adding 13 new properties to company portfolio and increasing asset value by $10.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Collaborated with financial teams.
  • Property manager and licensed real estate professional with 15 years of industry experience.
  • Achieved high occupancy rates.
  • Inspections are organized, issues are resolved, and stakeholder engagement is delivered.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Offering 18 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.

Accomplishments

  • Updated tenant communication protocols, improving response times and reducing complaint response times by 16%.
  • Enhanced vendor relationship management, securing 4% discounted rates on long-term service contracts.
  • Boosted tenant lease renewal rates by 68% through personalized tenant retention programs.
  • Converted manual inventory checks to fully automated systems, improving contractor material usage tracking by 29%.
  • Trained and developed new property management staff, improving team efficiency by 82% in daily operations.
  • Implemented cloud-based property management systems improving document management times by 42%.
  • Conducted thorough and timely lease file audits ensuring a 47% compliance rate with Fair Housing standards.
  • Negotiated service contracts for 18 properties, securing savings of 84% on annual maintenance costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led property compliance audits with 4 units, achieving a 44% success rate on Federal and Housing inspections without penalties.

Affiliations

  • Project Management Institute
  • Association of Lease and Title Analysts (ALTA)
  • Society of Human Resource Management
  • Council of Residential Specialists (CRS)
  • Lions Club
  • National Multifamily Housing Council (NMHC)
  • American Property Financing Association (APFA)
  • Urban Land Institute (ULI)
  • Certified Property Manager (CPM), 2020
  • Certified Real Estate Broker (CRB), 2017

Certifications

  • Google Certified Professional Cloud Architect
  • Rental Housing Management Certification - metric
  • Advanced Leasing Professional (ALP) - program
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Real Estate Transaction Coordination Certification - system
  • Affordable Housing Compliance Certification - standard
  • Budgeting, Forecasting, and Property Management - category (2023)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)

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