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Skills

  • Patient care assessments
  • Supervision
  • Electronic Medical Records (EMR) Management
  • Inventory waste reduction
  • Chronic illness diagnostic support
  • Clinical workflow optimization
  • Vendor relationship management
  • Project organization
  • Medical research
  • Laboratory procedures

Work Experiences

  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Achieved results during three years.
  • Used my knowledge of microbiology, chemistry, and hematology to assist in the diagnosis of medical problems.
  • Conducted drives in Chicago.
  • Achieved results in 2020.
  • Attained zero violations.
  • Completed training for all staff within one year.
  • Achieved an Outstanding Service Award for exemplary patient care.
  • Transported Tableau to three years customer locations.
  • Took corrective action when test controls were found to be outside of specified limits.

Summaries

  • Adaptable Head Medical Assistant with a focus on optimizing healthcare operations, resulting in a 50% increase in patient throughput and a 73% increase in staff productivity.
  • Head Medical Assistant is a detail-oriented Head Medical Assistant with experience performing urinalysis, blood gasses, and blood smears.
  • Certified in medical coding and billing operations, recovering $4 in previously unsubmitted claims through diligent coding and insurance claim processing.
  • Achieved a 26% boost in physician-patient interactions.
  • Adept at medical team supervision and providing direct assistance to physicians, fostering smoother patient examinations and minor surgeries with zero delays.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A skilled laboratory professional with experience in all aspects of medical laboratory testing.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Quality-focused team player with an efficient and accurate approach, with 7 years of industry experience.

Accomplishments

  • Developed automated templates in Microsoft Excel for medical notes and documentation, reducing administrative overhead by 40%
  • Successfully transitioned the clinic’s medical record system to Tableau, improving record retrieval efficiency by 30%
  • Coordinated with laboratory and imaging departments to optimize patient test scheduling, cutting wait times by 52%
  • Documented and resolved category which led to metric.
  • Created specialized training materials on billing compliance, reducing new hire orientation time by 10 hours
  • Streamlined clinical workflows by reducing patient wait time by 21%, increasing daily patient intake by 4
  • Improved billing accuracy by 17% by creating and implementing an end-to-end verification checklist process
  • Led clinic-wide initiative that boosted patient post-operative care compliance by 45% through educational programs
  • Designed a supply chain reorder initiative, ensuring critical items never fell below 14% stock
  • Trained 11 staff members on infection control best practices, significantly reducing cross-contamination incidents by 69%

Affiliations

  • National Healthcareer Association (NHA) - Certified Clinical Medical Assistant (CCMA)
  • American Society of Safety Professionals
  • American Academy of Medical Administrators (AAMA)
  • Health Care Administrators Association (HCAA)
  • American Health Information Management Association (AHIMA)
  • Administrative Personnel in Healthcare Organizations of Austin
  • American Medical Informatics Association
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Clinical Pathologists Association Phoenix
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Patient Account Manager (CPAM) – American Association of Healthcare Administrative Management (AAHAM)
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Telehealth Facilitator Certification - Meridian
  • OSHA Healthcare Compliance Certificate - method
  • Medical Terminology Certification - method
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Lean Six Sigma for Healthcare Certification - Beacon Labs

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