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Skills

  • Extremely organized
  • Process implementation
  • Conflict resolution
  • Document scanning
  • Product testing
  • User interface understanding
  • Client engagement strategy development
  • Business performance uplift
  • Cost-saving strategies
  • Public speaking

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Measured yardage and looked for stray golf balls.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Made a proposal
  • Was responsible for processing up to 11 customer orders per day.
  • Reduced
  • Successfully led key projects that yielded a method.
  • Managed
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Summaries

  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Innovative
  • Seasoned
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Engaging Qualify Professional with the ability to communicate and assist customers with menu selections.
  • Articulate
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Motivated individual.
  • Service-driven
  • Initiative and standard are examples of abilities.

Accomplishments

  • Led initiatives that increased recurring client contracts by 17% and improved overall client satisfaction by 34%.
  • Spearheaded cross-functional teams in the integration of SAP, reducing process time by 16% and enhancing team efficiency.
  • Collaborated with team of 4 in the development of standard.
  • Established key benchmarks and performance indicators, leading to visibility into operational effectiveness and boosting business agility by 23%.
  • Consolidated supplier contracts representing 32% of procurement costs, resulting in renegotiated deals that saved 15.
  • Documented and resolved process which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced operational costs by implementing a new Tableau platform, resulting in savings of 67% annually.
  • Achieved a Scrum Master certification, which led to the implementation of best practices and improved overall compliance by 17%.
  • Enhanced supplier relationships that resulted in 38% cost reductions across critical supply chains and improved product delivery timelines.

Affiliations

  • Quality Innovation Network (QIN) - Engaged with leadership in addressing key challenges related to quality control and retention in high-growth sectors.
  • Certification in Total Quality Management (TQM) - Implemented TQM strategies that led to significant increases in client satisfaction across multiple teams.
  • Customer Engagement and Retention Society (CERS) - Focused on strategies involving client relationship management and employee coaching for enhanced retention.
  • Customer Service Institute of America (CSIA) - Member participating in conferences discussing innovations in client satisfaction and feedback analysis.
  • Operational Excellence Society - Member contributing insights on reducing operational costs and increasing product quality in fast-paced organisations.
  • American Society for Training and Development (ASTD) - Emphasized continuous learning and development to enhance team performance and reduce ramp-up time.
  • Society for Human Resource Management (SHRM) - Involved in developing improved processes for onboarding and employee ramp-up time reductions.
  • Business Process Improvement Network (BPIN) - Engages regularly with community discussions to share tips on optimizing departmental software integration.
  • Corporate Executive Board (CEB) - Collaborated with executives to implement company-wide quality improvement initiatives.
  • Association for Talent Development (ATD) - Focused on learning and development strategies to improve employee performance via mentoring and coaching.

Certifications

  • Certified Manager (CM) - ICPM
  • ITIL Foundation Certification - AXELOS
  • Six Sigma Black Belt - Ironclad Systems
  • Certified Analytics Professional (CAP) - INFORMS
  • ISO/IEC 27001 Lead Auditor - initiative
  • Certified Business Process Associate (CBPA) – initiative
  • Value Stream Mapping Workshop - Summit Group
  • Project Management Professional (PMP) - PMI
  • Certified Professional in Healthcare Quality (CPHQ) - standard
  • Certified in Governance of Enterprise IT (CGEIT) - ISACA

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