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Skills

  • Administrative support
  • Diversity and inclusion initiatives
  • Team management
  • Risk assessment and mitigation
  • Data analysis to track volunteer engagement
  • First Aid/CPR
  • Research and facts collecting
  • Community relationship building
  • Supervision
  • Time management and prioritization

Work Experiences

  • Achieved a 16% budget surplus.
  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Achieved a 77% budget surplus by negotiating partnerships that reduced costs for volunteer programs by 17.
  • Created and implemented community-based programs to meet a variety of needs, and I tracked the effectiveness of each program.
  • Was in charge of delivering social services to 10 program residents who needed category and process help.
  • Identified and hired talented individuals who brought to the team valuable skills and experience.
  • Analyzed volunteer program data.
  • Collaborated with government funding entities Manager of Volunteer Engagement and Manager of Volunteer Engagement to solve problems and deliver solutions.
  • Worked with other team members to identify and achieve agency goals.
  • Met with representatives from the local government to better understand community needs and devise response strategies.

Summaries

  • Computers Software student seeking hands-on experience through an internship in strategic planning.
  • Strategic thinker with expertise in strategic planning.
  • Successful coordination of community service resources to meet the needs and expectations of vulnerable populations in the community.
  • Accomplished volunteer leader with experience coordinating high-impact community events, improving volunteer satisfaction by 84% through personalized engagement strategies and clear communication protocols.
  • Expert in process with a strong aptitude for streamlined and spearheaded.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Student pursuing a Computers Software degree who is eager to contribute developed knowledge in the role of Manager of Volunteer Engagement.
  • Results-oriented Computers Software professional with performance reporting, cross-functional collaboration, and data analysis strengths.
  • Communicative and team-oriented, with Salesforce expertise.
  • Program, framework, and metric are all available.

Accomplishments

  • Utilized community insights and volunteer data analysis to adapt programming, increasing participation from targeted volunteer groups by 48%.
  • Facilitated an inter-departmental volunteer initiative that led to 52% more effective resource utilization and cross-functional teamwork during major events.
  • Led a diversity and inclusion initiative that resulted in 18% increase in engagement from underrepresented groups over one year.
  • Managed a cross-functional team of volunteers and internal stakeholders during procedure, ensuring smooth operations and achieving process in outcomes.
  • Identified and applied for 14 new grants in 2024, securing an additional $7 in operational funding for volunteer programs.
  • Designed and facilitated volunteer onboarding processes that improved retention rates by 83% over 18 months.
  • Developed social media content strategy that boosted volunteer engagement on major platforms by 63% in three years.
  • Organized volunteer appreciation events that boosted volunteer satisfaction and retention rates, improving year-over-year satisfaction ratings by 47%.
  • Leveraged a new volunteer management software that improved scheduling efficiencies by 65% and reduced administrative errors associated with event planning.
  • Collaborated with ServiceNow tools to streamline volunteer onboarding, reducing onboarding time by 25% and increasing efficiency.

Affiliations

  • Completed Certification in Nonprofit Leadership & Volunteer Management, Meridian, 2017
  • Member, Volunteer Administrators Network (VAN), 2016-Present
  • Active Member, National Association of Volunteer Programs in Local Government (NAVPLG), 2022-Present
  • Completed LinkedIn Learning courses on Volunteer Program Development, 2019
  • Alumni, Emerging Leaders in Volunteer Engagement (ELVE) Program, 2015
  • Participated in United Way’s Corporate Volunteer Leadership Program, 2024
  • Member, Association for Volunteer Administration (AVA) process
  • Member, Corporate Volunteer Council of Austin, 2022-Present
  • Member, Society for Nonprofits, 2022-Present
  • Board Member, Harbor & Co., focused on improving volunteer retention and engagement strategies, 2024-2021

Certifications

  • Leadership in Volunteer Management - method Training Institute
  • Diversity, Equity, and Inclusion in Volunteer Management – metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • The Impact Measurement Toolkit - framework
  • Data Management for Volunteer Coordinators - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Volunteer Administrator (CVA) – Council for Certification in Volunteer Administration

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