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Skills

  • Time management
  • MS Office
  • Vehicle inspections
  • Operational improvement
  • Data-driven decision making
  • Freight expertise
  • Familiarity with DOT regulations
  • Order picking and processing
  • Heavy hauling
  • Accident-free driving record

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
  • Achieved Outstanding Service Award in 2023 for top performer in route efficiency, ensuring timely deliveries despite difficult weather conditions.
  • Assisted with fleet management and scheduling by providing valuable feedback on route mapping and peak-hour traffic.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved 31% positive feedback ratings.
  • Achieved this despite severe weather conditions in 2021.
  • Addressed service concerns.
  • Alerted dispatch of delays.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved positive reviews.
  • At all times, motivated to provide prompt, friendly, and professional service.
  • Safety-conscious and proactive when it comes to vehicle inspections and maintenance.
  • Motivated Package Driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current procedure license with standard endorsement, as well as certifications in pallet jack and forklift operation.
  • Achieved a 78% reduction in delivery time.
  • 4-year accident-free driving record.
  • Achieved a 35% success rate.
  • Adaptable Package Driver with extensive knowledge of sustainable driving practices, reducing monthly fuel expenses by $15 and improving overall route efficiency.
  • Achieved top performance in route efficiency.

Accomplishments

  • Supported operations during peak seasons, delivering up to 6% over standard package volume while maintaining high service standards.
  • Documented and resolved metric which led to framework.
  • Maintained a consistent on-time delivery rate of 21% through proactive time management and route optimization strategies.
  • Completed 15 large-scale deliveries for local businesses by collaborating with the logistics team to improve delivery timelines.
  • Delivered 11 packages per day using local route maps and GPS navigation systems to meet daily delivery quotas.
  • Safely transported hazardous materials by adhering to all safety protocols and completing hazmat training certifications.
  • Received delivery requests from overflow areas, taking on additional routes and meeting tight deadlines without compromising service quality.
  • Developed troubleshooting techniques for in-field technical issues, reducing service interruptions by 37%.
  • Collaborated with team of 3 in the development of method.
  • Contributed to Brightline’s goal of improving customer satisfaction by revamping the delivery feedback process, leading to an increase in positive reviews by 57%.

Affiliations

  • DHL Drivers Association
  • Local Teamsters Union
  • American Medical Informatics Association
  • Warehouse Logistics Operators Network
  • Logistics & Supply Chain Management Society (LSCMS)
  • Society of Human Resource Management
  • International Logistics Management Council
  • National Professional Freight Drivers Association
  • Fleet Management Association (NAFA)
  • Association of Information Technology Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Commercial Driver's License (CDL) procedure
  • National Safety Council Defensive Driving Course Certification – 2021
  • Traffic Control Supervisor Certification - North Carolina Department of Transportation
  • Salesforce
  • IATA Dangerous Goods Regulations Certification - method
  • Transportation Security Administration (TSA) Threat Assessment Clearance
  • Air Brake Endorsement - Washington Commercial Licensing Authority
  • First Aid/CPR Certified

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