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Skills

  • Standard equipment
  • Federal and state benefits coordination
  • Data-driven decision making
  • Multilingual communication (e.g., Spanish, French)
  • Problem resolution
  • File management
  • Communications
  • Audit-Readiness and Regulatory Compliance
  • Microsoft Office Suite
  • Business operations

Work Experiences

  • Analyzed program metrics and identified low-participation areas, increasing enrollment by 70% through targeted community outreach.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved growth over two years.
  • Addressed complex client cases.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 6% customer satisfaction.
  • Analyzed financial, social, and health data to determine eligibility for government aid programs, reducing ineligible applications by 41% through detailed reviews.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Assessed applicant needs for housing, food, and community services.
  • Achieved results in 2018.

Summaries

  • Cut backlog by 9% in Chicago office.
  • Compassionate service provider.
  • Eligibility Support Worker is a multi-talented Eligibility Support Worker who is consistently rewarded for planning and operational improvements.
  • Committed social services professional with a consistent record of resolving over 14% of client disputes regarding benefit eligibility, leading to equitable outcomes.
  • Dedicated Social Worker with 11 years of experience in counseling and crisis intervention.
  • Collaborative team player with experience coordinating between federal and state programs, facilitating correct benefits across jurisdictions with a near-perfect compliance rate.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Boosted client satisfaction rating by 42%.
  • Eligibility Support Worker with 9 years of successful risk assessment and performance reporting experience.
  • Cut backlog clearance times by 4%.

Accomplishments

  • Provided key support in mediating disputes between clients and agency, achieving solutions in 54% of cases.
  • Mentored junior staff in eligibility reviews, increasing team productivity by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to the development of community resource guides distributed to 14 clients, improving awareness of services.
  • Managed intake for 4 clients per week, balancing individualized attention with high application throughput.
  • Served as a liaison between clients and support systems, fostering collaboration that increased service delivery efficiency by 85%.
  • Utilized empathy and active listening skills to de-escalate 5 high-tension client situations, achieving positive outcomes.
  • Reduced processing errors by 48% through rigorous quality assurance in application management.
  • Handled a high-volume case load of 8 applications, improving processing efficiency by 36%.
  • Reduced client appeals by 40% in the past year, improving first-time application accuracy and eligibility verification.

Affiliations

  • National Association of Benefits and Work Advisors (NABWA)
  • State and Local Government Benefits Association (SALGBA)
  • Rotary International
  • International Council of Nurses
  • National Association of Medicaid Directors (NAMD)
  • Association for Supply Chain Management (APICS)
  • Public Assistance Professionals Network
  • Certified Public Manager Consortium (Lean)
  • Society of Women Engineers
  • Community Action Partnership

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Navigator Professional (CNP) from procedure
  • Certified Case Manager (CCM) from Commission for Case Manager Certification
  • Conflict Resolution Certification from International Mediation Institute
  • Certified Peer Support Specialist (CPSS) from Ironclad Systems
  • Adult Protective Services Specialist Certification from Illinois
  • Microsoft Certified Systems Engineer (MCSE)
  • National Interpreter Certification (NIC) for Multilingual Communication
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Managing Organizational Conflict from Beacon Labs

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