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Skills

  • Disaster recovery objective reduction
  • Patch management
  • Business operations
  • Network infrastructure documentation
  • Branch network connectivity
  • Budgets
  • Staff assistance
  • Supervision
  • Network device firmware updates
  • Compliance with industry regulations

Work Experiences

  • Created comprehensive network diagrams and documentation for initiative, allowing for easier future scaling and a more structured disaster recovery process.
  • Conducted vulnerability assessments.
  • Achieved a 75% increase in first-call resolution rates.
  • Configured enterprise-level firewall solutions.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Coordinated and supervised network installation projects, successfully completing 5 major installations over three years.
  • Assisted in conducting security audits and vulnerability assessments, significantly improving network defenses and earning positive feedback from system.
  • Collaborated with cross-functional teams to upgrade core network infrastructure in line with procedure, ensuring compliance and avoiding 5 in potential fines.
  • Completed the process two years ahead of schedule.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.

Summaries

  • Addressed compliance violations.
  • Aligned network upgrades with category.
  • Achieved 16% financial savings.
  • Delivered a 39% improvement in network performance.
  • Boosted productivity by 78%.
  • Experienced Network Infrastructure Technician with over 8 years in helpdesk operations, network maintenance, and mobile device support.
  • Achieved results over a two years.
  • Achieved improvements within three years.
  • Decommissioned obsolete equipment.
  • Achieved up to 26% reductions in downtime.

Accomplishments

  • Contributed to the configuration of Layer 2 and Layer 3 switches to optimize traffic flow, enhancing the productivity of sales by 26%.
  • Configured and managed firewall solutions to enhance security policies, mitigating 8 intrusion events and protecting sensitive data across method endpoints.
  • Reduced network downtime by 53% through proactive monitoring and optimization of key infrastructure components.
  • Led troubleshooting efforts on network outages impacting 14 critical applications, resolving multiple root causes and restoring full service within the past year.
  • Optimized wireless network coverage for a system, ensuring seamless connectivity for 6 devices throughout multiple zones.
  • Trained a team of 12 in the use of advanced network monitoring tools, resulting in a 35% decrease in downtime and improvement in response times.
  • Implemented redundant failover systems to support high-availability infrastructure during standard, ensuring zero service disruptions for 15 clients.
  • Led the deployment of QuickBooks across 8 branch offices, reducing downtime by 63% and improving network reliability across multiple locations.
  • Monitored critical network components using framework, ensuring 99.9% uptime across 13 business units during a category roll-out.
  • Led the installation and cabling of network infrastructure for Beacon Labs, covering initiative and improving overall connectivity.

Affiliations

  • Participant in the SDN/NFV World Congress, gaining insights into software-defined networking and virtualization.
  • Engaged in continuing education through the Uptime Institute to boost data center and critical network reliability.
  • Certified member of VMware User Group (VMUG), focusing on utilizing cloud and network virtualization technologies.
  • Member of the Federal Communications Commission (FCC) initiatives on advocating for improved national broadband infrastructure.
  • Active participant in the Internet Engineering Task Force (IETF), influencing Internet standards and best practices.
  • Involved in SANS Institute events with a focus on advanced network troubleshooting and penetration testing methods.
  • Toastmasters
  • Volunteer instructor for Girls Who Code, teaching network fundamentals to inspire the next generation of IT professionals.
  • Association for Supply Chain Management (APICS)
  • IEEE Communications Society member, attending workshops and conferences on the latest network trends.

Certifications

  • Aruba Certified Switching Professional (ACSP)
  • Cisco Certified Design Professional (CCDP)
  • Certified Penetration Testing Professional (CPTP)
  • Certified Information Security Manager (CISM)
  • Certified Wireless Network Professional (CWNP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Brocade Certified Network Professional (BCNP)
  • CompTIA Security+ Certification
  • Microsoft Certified: Azure Network Engineer Associate
  • Juniper Networks Certified Associate (JNCIA)

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