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Skills

  • Budget utilization monitoring
  • Compliance audit preparation
  • Conflict resolution
  • Team building
  • Business operations
  • MS Office
  • Proficiency in Workday
  • Database management system proficiency Salesforce
  • First Aid/CPR
  • Organization

Work Experiences

  • Collaborated with legal team to mediate eviction disputes, preventing 6 evictions and ensuring continuity of housing.
  • Assisted 11 households with housing solutions.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Conducted investigations.
  • Collaborated with property managers and landlords.
  • Achieved 24% timely completion rate.
  • Achieved a 71% reduction in avoidable complaints.
  • Collaborated with voucher recipients.
  • Organized 17 mock interview seminars to help people improve their interviewing and communication skills.
  • Collaborated with local Beacon Labs.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Section 8 professional.
  • Professional with experience in job interview techniques and ServiceNow who is responsive and dependable.
  • Advocated for tenants.
  • Adept at refining processes, instituted new software tracking systems that reduced payment miscalculations by 29% and improved timeliness.
  • Accomplished in data analysis and reporting, consistently delivering detailed reports on caseload status, compliance metrics, and program performance.
  • Collaborative team member with vast experience interfacing with property managers and landlords to resolve issues, maintaining positive housing outcomes for voucher recipients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Audited participant files.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.

Accomplishments

  • Established a community outreach program that increased new affordable housing landlord enrollments by 38% over 2021.
  • Revamped the tenant education process, boosting engagement by 56% and reducing the rate of repeat complaints.
  • Resolved participant appeals and grievances efficiently, reducing turnover in housing units by 58% and maintaining program tenancy.
  • Trained over 6 program participants on Section 8 eligibility requirements and responsibilities, resulting in fewer program violations.
  • Enhanced budgetary oversight by monitoring Section 8 voucher utilization, ensuring a 42% reduction in funds misallocation.
  • Spearheaded a performance improvement plan which reduced participant re-certification errors by 41%, improving compliance reviews.
  • Documented and resolved framework which led to process.
  • Reduced vacancy turnaround time by 35% through a combination of strategic communication with landlords and process automation initiatives.
  • Monitored compliance with HUD program guidelines across 6 units, ensuring a 53% compliance rate on annual audits.
  • Developed and maintained a quarterly tracking system for landlord participation, resulting in a 69% increase in multi-family property enrollments in the Section 8 program.

Affiliations

  • Society for Human Resource Management (SHRM) - Housing Sector Focus
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Local Housing Agency Board Member, Seattle
  • Landlord Liaison Project (LLP), Austin
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • State Department of Housing and Community Development, Advisory Committee Member
  • Toastmasters

Certifications

  • Housing Credit Certified Professional (HCCP)
  • CompTIA Security+
  • Tax Credit Loan Specialist Certification
  • Project-Based Voucher (PBV) Specialist Certification
  • Fair Housing Compliance Certification
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Family Self-Sufficiency (FSS) Program Coordinator Certification
  • Housing Counseling Certification (HUD)
  • Homelessness Prevention Program (HPP) Certification

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