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Skills

  • Application Review
  • Customer service in housing programs
  • Data analysis and reporting
  • Budgets
  • Conflict resolution
  • Communications
  • Emergency housing placements
  • Community resource coordination
  • Annual recertification completion rate optimization
  • Operational improvement

Work Experiences

  • Collaborated with local Beacon Labs.
  • Achieved compliance in 2021.
  • Completed monthly audits of participant files.
  • Collaborated with property managers and landlords to resolve disputes and ensure smooth tenancy for over 41% of voucher holders.
  • Contributed to a 77% decrease in formal complaints.
  • Conducted comprehensive interviews with potential participants, determining eligibility based on income documentation and federal guidelines.
  • Assisted 11 households with housing solutions.
  • Completed in 2021.
  • Collaborated with voucher recipients.
  • Achieved a 71% reduction in avoidable complaints.

Summaries

  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Achieved a 45% dispute resolution rate.
  • Collaborative team member with vast experience interfacing with property managers and landlords to resolve issues, maintaining positive housing outcomes for voucher recipients.
  • Achieved 82% success rate.
  • Section 8 Coordinator with 4 years of successful strategic planning and process improvement experience.
  • Advocated for tenants.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved optimal performance levels.
  • Talented performer who has provided information, direction, and resource material for over 4 years.
  • Committed to HUD compliance standards.

Accomplishments

  • Implemented a cost-saving initiative that led to a 14 reduction in annual administrative costs through streamlining vendor contracts and improving internal workflows.
  • Reduced vacancy turnaround time by 35% through a combination of strategic communication with landlords and process automation initiatives.
  • Served as liaison between public housing tenants and landlords, resolving disputes and facilitating compliance with federal and local regulations in Atlanta.
  • Improved the tenant onboarding process by implementing a step-by-step digital assistance guide, reducing onboarding time by 69%.
  • Resolved product issue through consumer testing.
  • Enhanced budgetary oversight by monitoring Section 8 voucher utilization, ensuring a 42% reduction in funds misallocation.
  • Advised and educated 17 Section 8 participants on tenant responsibilities, reducing the number of complaints and violations by 36%.
  • Collaborated with external housing agencies and local nonprofits to secure additional funding and resources, increasing program support by 18 annually.
  • Collaborated with engineering to introduce necessary social service provisions to chronic homelessness cases, improving housing retention rates by 22%.
  • Spearheaded a performance improvement plan which reduced participant re-certification errors by 41%, improving compliance reviews.

Affiliations

  • Landlord Liaison Project (LLP), Austin
  • Jaycees
  • Urban Land Institute (ULI), Affordable Housing Council
  • Lions Club
  • Certified Housing Choice Voucher Specialist (CHCV) - 2022
  • Housing Rights Committee of Austin, Volunteer
  • Council of Community Housing Organizations (CCHO)
  • Association for Computing Machinery
  • Section 8 Specialist Certification, 2024
  • Freemason

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Property Manager (CPM)
  • Salesforce
  • Crisis Intervention Housing Counseling Certification
  • Low-Income Housing Tax Credit (LIHTC) Certification
  • Apple Certified Associate (ACA)
  • Resident Service Coordinator (RSC) Certification
  • Resident Relocation and Services Certification
  • Family Self-Sufficiency (FSS) Program Coordinator Certification

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