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Skills

  • Financial statement reconciliation
  • Account recovery strategies
  • Familiarity with billing regulations (the Southwest)
  • System equipment
  • Conflict resolution and de-escalation
  • Supervision
  • Team leadership skills
  • Team management
  • Budgets
  • Relationship development

Work Experiences

  • Achieved a 71% satisfaction rating.
  • Adhered to strict service-level agreements (SLAs).
  • Delivered training to staff on handling suspended billing issues for Workday, improving accuracy and reducing escalations by 50%.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Communicated with the accounts receivables team.
  • Transported Adobe Creative Suite to two years customer locations.
  • Collaborated with external partners and vendors.
  • Communicated complex billing information effectively.
  • Assisted in automating billing dispute resolution for suspended accounts, which reduced resolution time by 47%.

Summaries

  • Boosted recovery outcomes.
  • Collaborated with internal departments.
  • Achieved 60% resolution within three years.
  • Billing process expert.
  • Audited and corrected suspended billing issues.
  • Adept at managing suspended accounts.
  • Achieved results over several months.
  • Boosted operational productivity by 49%.
  • Achieved 16% improvements in satisfaction metrics.
  • Achieved 27% operational enhancements within 6 months.

Accomplishments

  • Managed multi-million-dollar accounts across the Southwest, ensuring suspended billing issues were resolved and revenue recognition improved by 34%.
  • Collaborated with team of 12 in the development of metric.
  • Utilized financial systems to identify and rectify discrepancies in suspended accounts, improving recovery rates by 47%.
  • Collaborated with sales to correct suspended invoices, recovering $4 in missed revenue within three years.
  • Tracked and reported performance metrics on a weekly basis, providing actionable insights leading to a 69% reduction in billing discrepancies.
  • Collaborated across departments to automate manual billing processes, reducing human error and increasing efficiency by 31%.
  • Collaborated with sales and legal teams to ensure accurate contract billing adjustments, reducing suspended accounts by 64%.
  • Recovered over $9 in suspended accounts through detailed analysis and cross-department collaboration within one year.
  • Reduced customer escalations by 32% through proactive account management and clear communication of billing terms and resolutions.
  • Optimized billing process workflows, leading to a 52% improvement in reconciliation time and reduced payment discrepancies.

Affiliations

  • Association for Financial Professionals (AFP)
  • Lean Six Sigma Certification, program, Ironclad Systems
  • Healthcare Financial Management Association (HFMA)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Institute of Management Accountants (IMA)
  • National Association of Social Workers
  • Microsoft Office Specialist (MOS) in Excel Certification
  • American Payroll Association (APA)
  • National Association for Female Executives (NAFE)

Certifications

  • Risk Management Professional (RMP) - Northwind
  • Certified Public Accountant
  • Certified Revenue Cycle Specialist (CRCS-I or CRCS-P) - Brightline
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Accredited ACH Professional (AAP) - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Medical Billing and Coding Certification – Lakeside Partners
  • Lean Six Sigma Green Belt Certification - 2018

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