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Skills

  • Debt reduction initiatives
  • Procurement expertise
  • Team management
  • Business operations
  • Organization
  • Dispute resolution and mediation
  • Legacy system transitions
  • Regulatory compliance
  • Compliance audit coordination
  • Contract negotiation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created monthly performance reviews for external vendors.
  • Achieved a monthly cost reduction of $8.
  • Completed in two years.
  • Was in charge of logistics for operations worth $18 per year.
  • Annual purchasing plans and contracts, such as framework and program, were devised and executed by me.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Collaborated closely with legal and third-party vendors.
  • Created monthly performance reviews for external vendors, ensuring adherence to KPIs and recovering $6 in outstanding collections in the past year.
  • Coordinated the air and ocean importation of metric and procedure items.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Improves policies, reduces waste, and provides efficient, high-quality materials to support all business needs.
  • Clear understanding of quality assurance and process improvement as well as strategic planning training.
  • Collections Vendor Manager with 17 years of successful cross-functional collaboration and process improvement experience.
  • Achieved results within three years.
  • Adapted new compliance processes.
  • Achieved a $5 reduction in overall vendor costs.
  • Achieved improvements through system transitions.
  • Achieved 29% better KPI outcomes within one year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Monitored performance and KPIs of third-party collections vendors, leading to a 85% year-over-year increase in recovery rates.
  • Initiated and managed the switch from legacy collection platforms to HubSpot, improving data accuracy and report generation speeds by 46%.
  • Transitioned the collections team to a new digital platform, cutting manual reconciliation labor by 80% hours per week and reducing errors.
  • Reduced vendor review time to system per vendor per review cycle, resulting in more frequent and effective feedback loops.
  • Established vendor negotiation strategies, reducing outsourcing costs by 62% while maintaining high service levels from partners.
  • Proactively identified performance bottlenecks for vendor partners, refining workflows that resulted in a 37% faster resolution of escalated cases.
  • Introduced a new scoring algorithm for third-party debt collectors, increasing efficiency by 42% across high-risk accounts.
  • Collaborated cross-functionally with the legal and compliance departments to mitigate potential regulatory breaches, leading to 10 saved in fines.
  • Led an initiative to transition collection systems to Adobe Creative Suite, improving efficiency by 36% and reducing manual processing errors.
  • Refined performance incentive structures for underperforming vendors, increasing collections by 68% on accounts exceeding 14 in delinquency.

Affiliations

  • Consumer Data Industry Association (CDIA)
  • Association for Computing Machinery
  • Toastmasters
  • Lions Club
  • Association of Credit Collection Professionals (ACA International)
  • Credit Research Foundation (CRF)
  • American Society of Safety Professionals
  • Institute of Internal Auditors (IIA)
  • Society for Human Resource Management (SHRM)
  • Freemason

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Customer Complaint Management Professional – Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt – procedure
  • Project Management Professional (PMP)
  • Certified Risk Management Professional (CRMP) - Cedar Works
  • Certified Financial Services Auditor (CFSA) - method
  • Certified Contract Management Specialist (CCMS) – program
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)

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