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Skills

  • Community health event planning
  • Health outcome optimization
  • Audit and quality control
  • Multidisciplinary Team Coordination
  • Healthcare provider partnerships
  • Profit improvements
  • Family communication and support liaison
  • Patient needs assessment
  • Care plan development and implementation
  • Care intervention customization

Work Experiences

  • Collaborated with healthcare providers.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with family caregivers.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Collaborated with social workers and community organizations.
  • Achieved a 32% reduction in missed follow-up appointments.
  • Decreased average length of hospital stays by 14 days per patient.
  • Advocated for patients’ needs.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over 2019.
  • Brought preventative care to underserved populations.
  • Built effective care coordination networks.
  • Advocated for patients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Costs were consistently reduced while profits were increased.
  • With more than 8 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Entry-level Pharmacy Manager with exceptional project management and vendor management knowledge.
  • Achieved a 60% decrease in repeat visits.

Accomplishments

  • Wrote comprehensive reports on patient care trends, which led to the revision of metric and a 46% improvement in service delivery.
  • Managed patient intake processes, reducing average waiting time by 67% and improving patient flow.
  • Advocated for patients' needs in multidisciplinary case meetings, ensuring appropriate care plans that improved patient outcomes by 50%.
  • Worked directly with healthcare providers to develop and personalize care plans, resulting in a 22% improvement in patient health metrics.
  • Monitored and ensured compliance with all local, state, and federal healthcare regulations, mitigating potential legal risks.
  • Coordinated transportation services for low-income patients, increasing clinic attendance and access to care by 17%.
  • Established a health equity task force, evaluating and addressing disparities in care delivery among minority populations.
  • Established partnership with local organizations, expanding access to mental health services by 34%.
  • Introduced a patient-centered approach to care planning, which led to a 20% improvement in patient adherence to treatment regimens.
  • Implemented an advanced patient tracking system, reducing scheduling errors by 50%, significantly improving clinic efficiency.

Affiliations

  • International Association of Administrative Professionals
  • American Case Management Association (ACMA)
  • American Medical Directors Association (AMDA)
  • National Alliance on Mental Illness (NAMI)
  • Society of Women Engineers
  • National Community Health Worker Association (NACHWA)
  • Academy of Managed Care Pharmacy (AMCP)
  • Council for Affordable Quality Healthcare (CAQH)
  • Partnership for Prevention
  • American Pharmacists Association (APhA)

Certifications

  • Salesforce
  • Certified in Care Management and Coordination (CCMC)
  • Certified Case Manager (CCM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Public Health (CPH) from Harbor & Co.
  • Licensed Clinical Social Worker (LCSW) initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Medical-Legal Partnership Certification (MLP)
  • Patient Centered Care Team Certification (PCC-TC)
  • Certified in Patient Navigation Professional (CPNP) from Brightline

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