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Skills

  • Strategic sales knowledge
  • Multi-line phone talent
  • POS systems expert
  • Order fulfillment
  • Client relationship building
  • Retail materials management
  • International sales support
  • Training development aptitude
  • Time management
  • Account management

Work Experiences

  • Provided clients with basic technical support for a variety of initiative company products.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • In the top 6% of employees for successful implemented.
  • Customer service training processes were implemented and developed by me.
  • Handled over 12 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Was quick to respond to potential customers' questions and requests.
  • Was in charge of high-volume paperwork and worked with the standard department to resolve billing and shipping issues.
  • Provided ongoing guest service, which included SAP recommendations.

Summaries

  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Fluent in French. Personable and professional communicator.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to providing world-class customer service while remaining professional.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • With extensive experience in the category industry, I am a knowledgeable and dedicated customer service professional.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Workday expert with 14 years of experience in related roles.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to system regulations and process department guidelines.
  • Service Technician Assistant with 3 years of successful team leadership and data analysis experience.

Accomplishments

  • Provided excellent customer service, maintaining a high feedback score of 62% satisfaction for repairs and service calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained an average of 15 successful repairs per day, consistently exceeding customer service expectations and reducing callbacks.
  • Worked closely with senior technicians to troubleshoot complex repairs, contributing to a 81% improvement in resolution times.
  • Managed a parts inventory system, leading to a reduction of misplaced or duplicated orders by 20%, streamlining department operations.
  • Successfully managed inventory discrepancies, ensuring the department avoided stock shortages and saved $8 in potential losses.
  • Collaborated in troubleshooting and repair of SAP systems leading to a significant reduction in recurring issues, estimated at 70% improvement.
  • Prepared detailed reports on repairs and diagnostics, reducing follow-up service incidents by 54%.
  • Collaborated with team of 3 in the development of framework.
  • Efficiently completed service orders, maintaining a personal error rate of below 33%, which helped meet department quality standards.

Affiliations

  • Association of Information Technology Professionals
  • Maintenance Skills Competency Certification
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Building Operators Association (IBOA)
  • Toastmasters
  • National Center for Construction Education and Research (NCCER)
  • International Brotherhood of Electrical Workers (IBEW)
  • International Facility Management Association (IFMA)

Certifications

  • Certified Fiber Optic Technician (CFOT)
  • ServSafe
  • Certified Customer Service Specialist (CCSS)
  • Certified Internet of Things (IoT) Technician
  • CompTIA IT Fundamentals (IFC)
  • Residential Electrical Equipment Technician Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Technical Support Specialist (CTSS)

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