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Skills

  • Key holder experience
  • Multi-Task Management
  • Superb sales professional
  • Travel planning
  • Microsoft PowerPoint
  • Filing
  • Courteous demeanor
  • Calendaring
  • Stocking and replenishing
  • Advanced mathematical aptitude

Work Experiences

  • Looked into and resolved issues with accounting, service, and delivery.
  • Worked night and weekend shifts, securing $4 in orders in the past year during the holiday season.
  • Increased the team's revenue totals by bringing in more than $8 in personal two years sales.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Customer service training processes were implemented and developed by me.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Customers were notified of upcoming sales events and promotions.

Summaries

  • Successful Assistant Store Manager with 11 years of retail management experience.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Sales, recruiting, and people management are among his specialties.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Recruiting established talent in stakeholder engagement and cross-functional collaboration for Customer Support Officer.
  • Customer Support Officer is a service-oriented Customer Support Officer with unrivaled customer service, task prioritization, and time management skills.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Diplomatic, conscientious, and dependable office worker with excellent administrative skills and a strong background in Customer Service.
  • With extensive experience in the framework industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Contributed to a 42% decrease in ticket backlog over three years by optimizing processes for recurring customer queries.
  • Led a team initiative to redesign the FAQ page for Microsoft Excel, reducing incoming inquiries by 29% within the past year.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Created custom troubleshooting guides for common issues, reducing average ticket resolution time by 28%.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Category Met and exceeded quotas generating 5+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Utilized CRM systems to track customer interactions, ensuring timely follow-ups and improving customer retention by 32%.
  • Analyzed customer feedback to identify recurring pain points, leading to the product team addressing standard and reducing complaints.
  • Collaborated with cross-functional teams to escalate critical support cases, resolving 13% of high-priority issues within two years.
  • Resolved an average of 8+ inquiries per day across multiple support channels, consistently maintaining high service standards.

Affiliations

  • Certified Customer Experience Professional (CCXP) Affiliation
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Women in Customer Support Leadership (WCSL)
  • Certified Support Manager (CSM) Designation
  • International Association of Administrative Professionals
  • Customer Experience Professionals Association (CXPA)
  • Customer Service Professionals Network (CSPN)
  • Lions Club
  • Service Excellence Foundation Membership

Certifications

  • Google Certified Professional Cloud Architect
  • Customer Support Data Interpretation Certificate by Brightline
  • Certified User Support Specialist by Summit Group
  • Certified Technical Support Specialist (CTS) by Brightline
  • Certified Problem and Incident Manager (CPIM) by Summit Group
  • Customer Success Manager (CSM) Certificate by Lakeside Partners
  • Certified Support Manager (CSM) by Service Strategies
  • Cisco Certified Network Associate (CCNA)
  • Google IT Support Professional Certificate
  • CompTIA Security+

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