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Skills

  • Cross-functional team collaboration
  • Process improvement
  • Business operations
  • Data analysis
  • Inspection reviews
  • First Aid/CPR
  • Organization
  • Team Leadership
  • Client assessment and analysis
  • Relationship development

Work Experiences

  • Assisted the functionality of completed models and adjusted devices to improve performance with the help of an apparatus that mimicked a human bite.
  • Transported Power BI to three years customer locations.
  • Assisted with dental radiography.
  • Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns.
  • By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics.
  • Assisted the dentist with procedures such as initiative, standard, and system.
  • Explained treatment procedures and gave patients instructions on how to care for themselves at home.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Assisted the dentist in the management of medical or dental emergencies by streamlined.
  • Organized dental instruments and equipment in a staging tray for procedures.

Summaries

  • Compassionate Dental Office Assistant.
  • Adaptable Dental Office Assistant.
  • Accomplished Dental Office Assistant experienced in streamlining patient flow and reducing clinic wait times by 76%, enhancing overall patient satisfaction and operational efficiency.
  • Analytical Dental Office Assistant with expertise in inventory control.
  • Dental Office Assistant with 12 years of successful strategic planning and stakeholder engagement experience.
  • Analytical Dental Office Assistant with expertise in inventory control, credited with reducing dental supply costs by $5 annually and maintaining fully stocked levels to support clinic operations.
  • Trained in the creation of complete and partial dental appliances to meet the needs of patients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 56% boost in patient satisfaction ratings.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Design: Responsible for creative design for prominent system.
  • Assisted in maintaining accurate patient records in compliance with system guidelines, reducing errors in dental coding by 65%.
  • Collaborated with team of 13 in the development of system.
  • Implemented a patient satisfaction survey system, yielding a 40% increase in feedback response rates.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Represented
  • Facilitated improved patient satisfaction by addressing billing concerns directly, reducing billing complaints by 45%.
  • Collaborated with clinical staff to adjust appointment scheduling protocols, which decreased patient cancellations by 81%.
  • Managed
  • Resolved

Affiliations

  • American Health Information Management Association (AHIMA)
  • HIPAA Compliance Officer Training Program - 2022
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Radiology Certification through Dental Assisting National Board (DANB)
  • American Marketing Association
  • Member of Patient Experience Improvement Network
  • First Aid and CPR Certification – American Red Cross
  • Healthcare Financial Management Association (HFMA)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Dental Receptionist (CDR) - Vantage
  • Certified Risk Adjustment Coders (CRC) - Brightline
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Medical Office Manager (CMOM) - Brightline
  • Google Certified Professional Cloud Architect
  • Certification in EHR Management for Dental Assistants - Brightline
  • Insurance Coordination in Dental Practices Certification - Summit Group
  • CompTIA Security+
  • Certified Coding Associate (CCA) - Lakeside Partners

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