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Skills

  • Process improvement methodologies
  • Security protocol implementation
  • Gap analysis and solution development
  • ERP platform customization
  • Business operations
  • Post-implementation support
  • Budgets
  • Global deployment coordination
  • Client relationship management
  • Agile project management for ERP

Work Experiences

  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Looked for industry trends on social media and through online sources.
  • Investigated and conducted research in client relations, strategic planning, and budget management.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 10% satisfaction rating.
  • Addressed metric.
  • Collaborated with cross-functional stakeholders.
  • Boosted system flexibility.
  • Acquired QuickBooks licenses.
  • Automated financial reporting functions through procedure, cutting monthly close processes by 6 hours per month.

Summaries

  • 3 years of Computers Software experience as a talented program developer and director.
  • Bringing over 2 years of ERP implementation expertise, spearheading projects that cut costs and streamline operations through effective module configurations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Balanced cost control with timely delivery.
  • ERP Functional Consultant capable with a track record of improving Computers Software operations.
  • Accomplished within two years.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Agile ERP consultant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Analyzed current business processes and recommended category configuration changes, improving business execution speed by 64%.
  • Led a post-implementation support team to resolve 11 post-go-live issues, resulting in 41% reduction in system defects within the first one year.
  • Led continuous improvement efforts post-ERP deployment, optimizing key business processes and enhancing workflow efficiencies by 52%.
  • Coordinated change request management for metric, ensuring all critical business requirements were adapted into the system without exceeding the project budget of $9.
  • Collaborated with cross-functional teams to customize procedure for project costing, reducing project budget overruns by 81%.
  • Facilitated the integration of system with program, enhancing lead-to-cash visibility and accelerating deal closures by 54%.
  • Facilitated vendor management and integrations, ensuring successful API connection for a new third-party vendor system within 18 months, leading to an increase in operational efficiency by 51%.
  • Developed and led advanced ERP application training for product, which resulted in a 66% increase in efficiency across daily operations.
  • Collaborated with IT to enhance ERP security protocols and controls, reducing security vulnerability risks by 48% across 5 business units.
  • Automated EDI (electronic data interchange) functions between program and third-party systems, improving supply chain responsiveness by 70%.

Affiliations

  • Society of Human Resource Management
  • Society of Women Engineers
  • Active membership in IEEE Technology & Engineering Management Society (TEMS), focusing on how ERP systems contribute to technology management.
  • Contributor to the Association of Enterprise Architects (AEA), focusing on the architecture of ERP systems to meet organizational goals.
  • Affiliated with the Chartered Institute of Logistics and Transport (CILT), specializing in how ERP systems can optimize transport and warehouse operations.
  • Member of the Information Systems Audit and Control Association (ISACA), with a focus on ERP risk assessment and compliance.
  • Member of The Institute of Management Consultants (IMC) focusing on providing ERP advisory services to large and medium-sized enterprises.
  • Active ACP (Agile Certified Practitioner) by PMI, emphasizing agile methodology integration into ERP workflow transformations.
  • Active member of the Business Process Management Professionals Group, specializing in documenting and optimizing workflows within ERP systems.
  • National Association of Social Workers

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Microsoft Certified: Dynamics 365 Fundamentals 2015
  • SAP Global Certification Program (2023)
  • Certified Professional in Enterprise Resource Planning (CPERP)
  • Oracle Cloud ERP Certification – 2023
  • NetSuite ERP Consultant Certification - 2015
  • Certified Public Accountant (CPA)
  • Certified ScrumMaster (CSM)
  • Certified Information Security Manager (CISM)

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